Helpline Consultant
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer
- Build strong relationships of trust with members and internal colleagues
- Achieve KPIs that focus on call quality and customer experience
Requirements
- Customer focused mindset
- Strong conversational skills, including active listening, empathy, respect, and humour
- Problem solving skills
- The ability to work both autonomously and as part of a team
- Excellent written and professional verbal communication skills
- Self-motivated and an aptitude to learn and develop
- Experience in superannuation, financial services and/or a fast-paced contact centre highly regarded
- Experience working in a call centre environment is an advantage although we have resources and training to support entry level candidates from other industry sectors (e.g. retail, hospitality)
Benefits
- 2 weeks paid training provided
- Permanent and fixed-term contracts until July 2026 available
- Professional development opportunities
- Supportive leaders
- Vibrant and inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer focused mindsetstrong conversational skillsactive listeningempathyrespecthumourproblem solving skillsability to work autonomouslyteamworkexcellent written communication