Senior Team Leader – Pension Administration
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Milwaukee • Wisconsin • United States
Visit company websiteExplore more
Salary
💰 $57,000 - $114,500 per year
Job Level
About the role
- Overseeing the day-to-day management and development of a client team
- Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met
- Serve as a subject matter expert on the client's plans and administrative procedures
- Primary point of contact for client inquiries and facilitating client meetings
- Ensure that the team delivers quality service to clients and meets accuracy and time standards
- Direct the team to handle plan or client specific questions
- Keep the team updated on client's plan and benefit regulations
- Manage client business process and identify areas for continued improvement
- Review and maintain requirement documents to ensure accuracy and compliance
- Perform user acceptance testing (UAT) for system updates
- Handle participants inbound and outbound calls for assigned clients
Requirements
- 3-5 years experience in defined benefit administration
- Strong knowledge of complex calculations
- Strong understanding of pension administration processes
- Detail-oriented with excellent documentation and review skills
- Ability to perform thorough user acceptance testing
- Comfortable managing client relationships and escalating issues as needed
- Strong communication and organizational skills
- Self-motivated and able to work effectively in a remote environment
- Strong proficiency with MS Excel and Word
- Proficiency in MS Access & MS Project highly preferred
Benefits
- health and welfare benefits
- tuition assistance
- 401K savings and other retirement programs
- employee assistance programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
defined benefit administrationcomplex calculationspension administration processesuser acceptance testingdocumentation skillsreview skillsMS ExcelMS WordMS AccessMS Project
Soft skills
professionalismsense of urgencyclient relationship managementcommunication skillsorganizational skillsdetail-orientedself-motivatedremote work effectiveness