Marsh McLennan

Business Process Analyst, Surety

Marsh McLennan

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $72,800 - $135,700 per year

Job Level

Mid-LevelSenior

About the role

  • As our Business Process Analyst, Surety you will be an expert in client service processes.
  • You will report to the Surety Business Process Leader, and will work with various applications, including our agency management system and related platforms.
  • You will work closely with the Business Process team and will lead specific projects related to the development and implementation new processes and systems.
  • You will also play a key role in significant changes or transitions from existing processes and serve as a bridge to ensure there’s a connected client experience across disciplines.
  • Design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.
  • Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
  • Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
  • Collaborate with regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges.
  • Consistently demonstrate MMA core values of integrity, collaboration, passion, innovation, and accountability.

Requirements

  • Understanding of the insurance brokerage business with 5+ years in designated line of business
  • 5+ years of experience in a client facing servicing and/or business process role
  • Proven critical thinking, analytical, and problem-solving skills
  • A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
  • Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
  • Experience working with agency management systems such as Applied Epic
  • Experience working with client relationship (CRM) system such as Salesforce (preferred)
  • Experience creating and maintaining procedure documentation (preferred)