SAP Business Analyst
RTX
Senior · Leadfull-time$101k–$203k / yearConnecticut, Illinois · 🇺🇸 United States
Posted: 31 minutes agoSource: globalhr.wd5.myworkdayjobs.com
Business Process Analyst, Surety
Marsh McLennan
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $72,800 - $135,700 per year
Job Level
Mid-LevelSenior
About the role
- As our Business Process Analyst, Surety you will be an expert in client service processes.
- You will report to the Surety Business Process Leader, and will work with various applications, including our agency management system and related platforms.
- You will work closely with the Business Process team and will lead specific projects related to the development and implementation new processes and systems.
- You will also play a key role in significant changes or transitions from existing processes and serve as a bridge to ensure there’s a connected client experience across disciplines.
- Design and implement solutions that maximize efficiency by seamlessly connecting people to resources needed to execute within their roles.
- Participating in regional workgroups to define requirements, redesign, and implement best-in class business processes, workflows and data standards.
- Document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference
- Collaborate with regional resources and other stakeholders to identify problems and suggest solutions through developing creative and scalable ways to solve organizational challenges.
- Consistently demonstrate MMA core values of integrity, collaboration, passion, innovation, and accountability.
Requirements
- Understanding of the insurance brokerage business with 5+ years in designated line of business
- 5+ years of experience in a client facing servicing and/or business process role
- Proven critical thinking, analytical, and problem-solving skills
- A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
- Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
- Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
- Experience working with agency management systems such as Applied Epic
- Experience working with client relationship (CRM) system such as Salesforce (preferred)
- Experience creating and maintaining procedure documentation (preferred)
