Partner Engagement Administrator
Ace Edu Institute
Application Support Administrator
Marsh McLennan
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maryland, New Jersey, New York, North Carolina, Pennsylvania, Texas, Utah, Virginia, West Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
- Resolve issues in a timely manner to minimize downtime and ensure optimal performance
- Assist in escalating unresolved issues and provide prompt feedback to the internal customers
- Manage user access and permissions, ensuring data security and compliance with company policies
Requirements
- Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight,
- Experience working in a Help Desk environment such as ServiceNow
- Excellent attention to detail with proven organizational and time management skills
- Ability to work within a team environment and prioritize tasks in a fast-paced environment
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Proficient with the Windows Operating Systems and MS Office products
- Some insurance agency experience preferred
- Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote Work
- Charitable contribution match programs
- Stock purchase opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agency Management System AdministrationApplied EpicVertaforeServiceNowWindows Operating SystemsMS OfficeConcurDocuSignSmartsheetApplied CSR24
Soft skills
attention to detailorganizational skillstime managementteamworkprioritizationcommunication skillsinterpersonal skillscollaboration
