Partner Engagement Administrator
Ace Edu Institute
Application Support Administrator – French/English Speaking
Marsh McLennan
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Review incoming Help Desk tickets to provide technical support and troubleshooting for applications
- Assist in escalating unresolved issues and provide prompt feedback to the internal customers
- Manage user access and permissions, ensuring data security and compliance with company policies
Requirements
- Strong knowledge of Agency Management System Administration, specifically Applied Epic or Vertafore applications such as Sagitta, BenefitPoint, ImageRight,
- Experience working in a Help Desk environment such as ServiceNow
- Excellent attention to detail with proven organizational and time management skills
- Ability to work within a team environment and prioritize tasks in a fast-paced environment
- Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
- Proficient with the Windows Operating Systems and MS Office products
- Some insurance agency experience preferred
- Knowledge of these applications is helpful but not required; Concur, DocuSign, Smartsheet, Applied CSR24, Applied TAM, Erlon
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote Work
- Charitable contribution match programs
- Stock purchase opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agency Management System AdministrationApplied EpicVertaforeSagittaBenefitPointImageRightServiceNowWindows Operating SystemsMS Office
Soft skills
attention to detailorganizational skillstime managementteamworkprioritizationcommunication skillsinterpersonal skillscollaboration
