Mars

Technical Training, Onboarding Specialist

Mars

full-time

Posted on:

Location Type: Hybrid

Location: Loveland • California • Colorado • United States

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Salary

💰 $65,000 - $81,000 per year

Job Level

Junior

About the role

  • The Customer Support Technical Training & Onboarding Specialist delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the Support Enablement Team.
  • The Onboarding & Training Specialist designs, develops, implements, and maintains multi-modal learning solutions for specific Customer Support teams.
  • Conduct needs assessments and performance gap analysis to identify skill, knowledge, and workflow opportunities across supported Customer Support teams.
  • Design, build, and continuously improve curriculum and training content using a variety of formats (instructor-led, digital, job aids, hands-on application, and multimedia learning tools).
  • Serve as a content expert by developing a deep understanding of team workflows, systems, and tools in order to translate complex processes into clear, practical training.
  • Create hands-on, real-world training experiences that build learner confidence, competence, and consistency on the job.
  • Manage multiple training projects simultaneously from concept through delivery, including planning, documentation, timelines, and follow-through.
  • Collaborate closely with Support Enablement partners and cross-functional teams to identify training needs and align training release strategies.

Requirements

  • Minimum 1 year experience in Veterinary Diagnostics and/or Imaging
  • Preferred: Registered/Licensed Veterinary Technician
  • Experience as an Instructional Trainer and/or Teacher
  • Experience creating digital content for training or other purposes
  • BS/BA degree in related field, or combination of education and industry experience
Benefits
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
curriculum developmentneeds assessmentperformance gap analysisdigital content creationmultimedia learning toolstraining project managementinstructor-led traininghands-on applicationworkflow analysistraining content design
Soft Skills
empathetic communicationcollaborationproject managementlearner engagementcontent expertiseadaptabilityproblem-solvingorganizational skillsattention to detailconfidence building
Certifications
Registered Veterinary TechnicianLicensed Veterinary Technician