Customer Service Representative, Call Center
Marriott Vacations Worldwide
full-time
Posted on:
Location Type: Hybrid
Location: Orlando • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Communicate with potential owners via telephone to resolve customer service concerns and answer questions
- Promote awareness of brand image internally and externally
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information
- Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available
- Ability to handle multiple systems simultaneously, along with proficiency in reading, writing, and comprehension
- Interact with colleagues and guests professionally and promptly
- Contribute to team goals
- Maintain confidentiality of proprietary materials and information
- Always follow company policies and safety procedures
Requirements
- Must live in the Orlando, FL area
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
- Lift/Carry/Push/Pull items that weigh up to 10lbs without assistance
- Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension
Benefits
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationteamworkproblem-solvingconfidentialitysales techniquesup-sellingprofessionalismadaptabilityattention to detail