Serve as the primary contact for large customers, addressing their post-implementation technical needs
Collaborate with cross-functional teams to resolve issues and optimize platform performance
Proactively identify and address customer growth opportunities and concerns
Conduct regular customer business reviews along with Account Manager
Manage escalations, ensuring timely and effective resolution of complex technical issues
Maintain deep technical knowledge of Marqeta’s platform and customer environments
Provide feedback to Product and Engineering teams on customer needs and product enhancements
Develop and maintain internal documentation and training materials

Requirements

7+ years customer-facing work experience (i.e., Technical Account Management, Solutions Engineering, or Technical Consulting)
Strong technical background with a deep understanding of APIs, cloud platforms, and software integrations
Proven experience managing large, enterprise-level customers
Excellent problem-solving skills with the ability to navigate complex technical challenges and drive solutions
Strong interpersonal and communication skills
Experience working with cross-functional teams, including Product, Engineering, and Customer Success
Strong project management and organizational skills
Familiarity with SaaS or FinTech platforms is a plus

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIscloud platformssoftware integrationstechnical account managementsolutions engineeringtechnical consultingSaaSFinTech

Soft Skills

problem-solvinginterpersonal skillscommunication skillsproject managementorganizational skills