Staff Solutions Engineer
Marqeta
GraphQL
Job Level
Lead
Tech Stack
GraphQL
About the role
- Partner with our Business Development and Customer Success teams to help close new revenue opportunities with prospective and existing customers.
- Lead the technical solutioning and consulting phases of sales opportunities, serving as the primary point of contact for our customers’ technical teams.
- Have a deep understanding of Marqeta’s technical architecture and product solutions and the ability to present these solutions in a consultative manner aimed at setting up our clients for a sustainable business partnership.
- Lead internal knowledge sharing sessions, process improvements and other team initiatives with the intention of improving our organization’s capabilities
- Lead Technical Overview and Solution Discovery: present Marqeta’s technical capabilities to customers’ product and engineering stakeholders
- Designing Solutions: partner with Solutions Architects, Product Managers and other internal teams to refine Marqeta solutions for customer goals
- Technical Consulting for Long-term Success: act as client’s trusted technical advisor and bridge to implementation team after deal closure
- Represent the ‘voice of the customer’: participate in product release trainings, assist with beta testing and provide customer feedback to product teams
- Support the Sales Process: work on real customer opportunities through sales process from initial engagement to pricing and contract negotiations
- Engage with Customer Opportunities: ensure key technical influencers at customers understand Marqeta technology and integration process
- Trendspotting: spot key trends, emerging customer needs, and gaps in the market where Marqeta can have an advantage.
Requirements
- 7+ years experience in a relevant Technology, Product or Sales Engineering role, ideally in the Payments/Fintech industry.
- Knowledge of RESTful APIs and relevant tools and technologies (e.g. JSON, Postman, GraphQL, XML, etc.)
- Ability to ramp quickly with new technologies, adapt to changing circumstances, and apply creative solutions to unprecedented challenges
- Strong customer-facing skills with the ability to lead presentations and technical consulting sessions via video conference
- Ability to prioritize, manage, and deliver on multiple projects simultaneously
- Team-oriented, positive, resilient and collaborative
- Nice-To-Haves: Bachelor’s Degree in Computer Science or related area
- Nice-To-Haves: Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments expertise, especially card issuing and processing
- Nice-To-Haves: Experience writing solution summaries (e.g. Technical Statements of Work, Solutions Briefs, etc.) and developing swimlanes or flow diagrams (Lucidchart)
- Nice-To-Haves: Experience as a software developer and/or product manager
