Marmon Holdings, Inc.

Technical Support Technician – International

Marmon Holdings, Inc.

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Perform on‑site installation, configuration, and validation of MicroAire surgical equipment at customer locations across Europe.
  • Support initial system setup, accessory configuration, and operational readiness prior to clinical use.
  • Provide hands‑on training to surgeons, clinical staff, and biomedical teams on proper equipment operation, care, and basic troubleshooting.
  • Act as a primary point of contact for international customers seeking assistance with MicroAire hardware, software, and accessories.
  • Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems.

Requirements

  • Bachelor’s degree required; preferred fields include Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Nursing or related technical disciplines.
  • Experience supporting medical devices, surgical equipment, or capital equipment in a clinical or field‑based environment strongly preferred.
  • Prior experience working directly with hospitals, surgical centers, or healthcare professionals is highly desirable.
Benefits
  • Diverse learning and working opportunities
  • Opportunities to make a positive impact on the world
  • Empowering culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationconfigurationvalidationtroubleshootingsystem setupaccessory configurationdocumentation
Soft Skills
trainingcommunicationcustomer supportinterpersonal skills
Certifications
Bachelor’s degree