MARMIND

Support Engineer

• We are looking for a dedicated Customer Support Engineer who helps our customers get the most out of our software.
• In this role you will be the technical point of contact for our users and play a key role in ensuring a positive experience with our product.
• Analyze, prioritize and handle technical customer inquiries (ticketing, email, chat, occasional phone).
• Troubleshoot application and system errors, perform root-cause analysis, and provide detailed bug reports for developers.
• Review and reproduce incoming bug reports.
• Collaborate with development teams, project managers, and product/feature owners.
• Communicate with customers verbally and in writing (email, phone, video conferences).
• Contribute to improving QA and support processes as well as related processes (SDLC).
• Monitor software releases and quality control processes.

Customer Support Engineer

QA Engineer

• Creation, execution and maintenance of manual and automated test cases
• Further development of test automation within the existing framework (Cypress, Playwright)
• Participation in test design and updating the test base
• Analysis, documentation and reporting of test results
• Troubleshooting application and system errors, root cause analysis and error documentation
• Verification and reproduction of incoming bug reports
• Collaboration with development teams, project managers and product/feature owners
• Support in customer support: verbal and written customer communication (email, phone, video conferences)
• Contributing to the improvement of QA processes and related processes (SDLC)

Customer Support Engineer

Software Tester – QA Engineer