MARMIND

Customer Support Engineer

MARMIND

full-time

Posted on:

Location Type: Hybrid

Location: Vienna • 🇦🇹 Austria

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Salary

💰 €42,000 per year

Job Level

Mid-LevelSenior

Tech Stack

SDLC

About the role

  • We are looking for a dedicated Customer Support Engineer who helps our customers get the most out of our software.
  • In this role you will be the technical point of contact for our users and play a key role in ensuring a positive experience with our product.
  • Analyze, prioritize and handle technical customer inquiries (ticketing, email, chat, occasional phone).
  • Troubleshoot application and system errors, perform root-cause analysis, and provide detailed bug reports for developers.
  • Review and reproduce incoming bug reports.
  • Collaborate with development teams, project managers, and product/feature owners.
  • Communicate with customers verbally and in writing (email, phone, video conferences).
  • Contribute to improving QA and support processes as well as related processes (SDLC).
  • Monitor software releases and quality control processes.

Requirements

  • Experience in technical customer support, IT support or a comparable role and/or a completed technical education in the IT/software field (HTL or Bachelor's degree).
  • Knowledge of quality assurance and manual software testing is a plus.
  • Structured and self-reliant way of working.
  • Analytical thinking and strong problem-solving skills.
  • Excellent communication skills and enjoyment in explaining complex technical concepts clearly.
  • Strong service orientation and empathy in customer interactions.
  • Very good German and English skills, spoken and written.
  • Advantageous: Basic technical knowledge of MSSQL Server, CMD, PowerShell, etc.
  • Advantageous: Good knowledge in software bug analysis, APIs, web technologies, or databases (adjustable depending on the product).
Benefits
  • Flexible working hours and the option to work from home up to 10 days per month.
  • 20 workation days within the EU per year.
  • Team lunch once a week.
  • Commuter ticket (Jobticket) in Vienna.
  • Parking in Premstätten near Graz.
  • Fruit, coffee, tea, after-work drinks, snacks, team events, and more.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical customer supportIT supportquality assurancemanual software testingbug analysisAPIsweb technologiesMSSQL ServerCMDPowerShell
Soft skills
analytical thinkingproblem-solvingcommunication skillsservice orientationempathystructured workingself-reliance
Certifications
Bachelor's degreeHTL