
Channel Sales and Operations Manager
MarketStar
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $80,000 per year
Job Level
Tech Stack
About the role
- Lead and develop a multi-functional partner sales team, managing daily execution across partner growth, onboarding, public sector support, and deal qualification motions
- Drive attainment against sales performance and SLA goals, ensuring the team consistently meets or exceeds quota, client expectations, and KPIs
- Leverage performance data, dashboards, and reporting to monitor results, identify trends, and proactively address gaps or risks
- Hold regular team meetings and 1:1s to maintain alignment with client priorities, expectations, and individual development goals
- Own and deliver client facing Quarterly Business Reviews (QBRs), including performance analysis, executive-level storytelling, strategic insights, and forward-looking recommendations to ensure alignment with client objectives and continued program success
- Act as a strategic liaison between MarketStar and client/distribution stakeholders, ensuring clear communication, alignment on priorities, and strong program health
- Identify and recommend process improvements to enhance partner engagement, onboarding efficiency, pipeline quality, bookings, and overall program scalability
- Coach and support team members through complex partner scenarios, strategy discussions, and enablement efforts
- Ensure operational excellence, including salesforce hygiene, reporting accuracy, timecards, expense compliance, and adherence to MarketStar processes and requirements
- Other duties as assigned
Requirements
- Previous B2B sales experience required
- Experience in an indirect channel sale preferred
- Management or leadership experience including hiring, coaching, performance management, strategic planning, etc.
- Competitive mindset and willing to drive, performance and exceed goals
- Excellent written and verbal communication skills
- Knowledge of Salesforce CRM a plus
- Solid understanding of cloud-based technology and tools
- Results-oriented with the ability to motivate others and drive performance
- Must have an adaptive management style and the ability to work at micro and macro levels
- Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
Benefits
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B salesindirect channel salesperformance managementstrategic planningsales performanceSLA goalsreporting accuracyprocess improvementspipeline qualityonboarding efficiency
Soft skills
leadershipcoachingcommunicationresults-orientedmotivationaladaptive managementdecisiveself-reliantmulti-taskingcompetitive mindset