Marketplace Chaplains

Director of Operations

Marketplace Chaplains

full-time

Posted on:

Location Type: Remote

Location: New Jersey • United States

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Job Level

Lead

About the role

  • Uplift the Mission, Vision, and Core Values of Marketplace Chaplains in daily activities.
  • Provide direction to the regional chaplain team, developing and reviewing key performance indicators.
  • Partner with other national operations team members to develop strategic initiatives and standardize best practices.
  • Oversee chaplain teams, develop relationships, and provide resources and training to support the team.
  • Collaborate in hiring, recruitment, and development of regional staff while ensuring employee care solutions.
  • Schedule and maintain communication with clients and potential clients through various channels.
  • Develop regional service reports and utilize data for business tactics to ensure growth.
  • Establish and implement organizational goals and assess programmatic effectiveness.

Requirements

  • Bachelor’s degree in business or related discipline; 7 years of directly related experience in a nonprofit or faith-based organization; 5 years’ experience in a leadership role overseeing client relations.
  • Knowledge of Digital Care Platform (DCP) and/or CRM systems to manage client relations, service delivery, and conduct analyses.
  • Strong analytical skills to identify trends and patterns.
  • Demonstrated ability to interact professionally with diverse groups, establish relationships, and provide exceptional customer service.
  • Excellent oral and written communication skills with the ability to interact effectively with various stakeholders.
  • Demonstrated skill in working independently, prioritizing assignments, and completing work under pressure.
  • Ability to analyze information and identify solutions.
  • Demonstrated proficiency in Digital Care Platform (DCP), CRM systems, and other related software.
  • Must have an active state driver’s license and state minimum auto insurance.
Benefits
  • Ability to lift and carry up to 15 lbs. at a time.
  • Ability to sit for long periods, up to 3 ½ hours at a time.
  • Ability to make repetitive substantial movements of the wrists, hands, and/or fingers.
  • Ability to communicate in written or verbal modalities to serve internal and external customers.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsclient relations managementservice deliverydata analysisprogrammatic effectivenessstrategic initiativeskey performance indicatorsemployee care solutionsrelationship developmentorganizational goals
Soft Skills
interpersonal skillscustomer servicecommunication skillsleadershipindependent workprioritizationproblem-solvingcollaborationprofessional interactiontraining and development
Certifications
Bachelor’s degreeactive state driver’s licensestate minimum auto insurance