Marketing By Design

Program Manager, Client Success

Marketing By Design

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $60,000 - $80,000 per year

About the role

  • Maintain client confidence through clear communication, expectation-setting, and alignment.
  • Author, edit, and maintain a wide range of technical, marketing, and sales materials, including: Client contracts, proposals/estimates and client‑facing presentations, User, administration, and configuration guides, System health checks and KPI reporting
  • Act as a subject‑matter expert on system capabilities, configurations, and constraints throughout the onboarding/implementation process of the system and updates.
  • Manage interpretation of internal and client requirements to support system specifications and deployment of customized software solutions.
  • Partner with Digital Product Owner to ensure demos and trainings effectively highlight relevant features and functionality.
  • Develop and deliver training materials and documentation to support client onboarding and ongoing usage.
  • Translate technical concepts into clear, user‑friendly documentation for both technical and non‑technical audiences.

Requirements

  • Strong technical writing and editing expertise across multiple content types.
  • Strong client facilitation and communication skills.
  • Ability to align technical solutions to business needs.
  • Comfortable coordinating complex, cross-functional efforts.
  • Program and project management skills in software or technology‑enabled environments.
  • Process-oriented, collaborative, and solution-focused skills
Benefits
  • Heavily subsidized Medical and Dental Insurance
  • Health Reimbursement Account
  • Vision Plan
  • Life Insurance with ADD
  • 401(k) with 3% Safe Harbor
  • Paid time off including volunteering
  • Flexible working
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical writingeditingclient contractsproposalsuser guidesadministration guidesconfiguration guidesKPI reportingsoftware solutionstraining materials
Soft Skills
communicationexpectation-settingclient facilitationalignmentcollaborationsolution-focusedprocess-orientedproject managementcoordinationcross-functional efforts