Mark43

Procurement

• Build and implement a strategic sourcing framework that drives efficiency, compliance, and agility in purchasing software, cloud services, and business partnerships.
• Oversee procurement operations to ensure all requests flow smoothly through the right reviews and approval paths while meeting SLAs for speed and compliance.
• Partner with CISO and IT teams to ensure software purchases are secure, complementary to our existing stack, and optimized for cost.
• Serve as system admin for Zip, maintaining and improving workflows that guide stakeholders through each stage of the SaaS and services procurement lifecycle.
• Advise business partners on procurement policy and best practices, ensuring expectations are managed and decisions align with company standards.
• Collaborate with Engineering and Finance to monitor and optimize cloud spend, surfacing insights that drive budget efficiency.

Manager, Strategic Sourcing – Vendor Management

Business Intelligence Analyst

• Partnered with a customer to scope and implement state-specific NIBRS compliance requirements within the Mark43 platform.
• Collaborated with agency stakeholders to identify reporting issues, recommend workflow improvements, and resolve data quality challenges.
• Analyzed incident and records data to validate compliance with state and federal reporting standards.
• Worked closely with cross-functional teams to address complex reporting scenarios and improve customer outcomes.
• Assisted customers in understanding NIBRS reporting requirements and provided guidance on best practices for maintaining compliance.
• Investigated data discrepancies, documented findings, and supported customers through corrective actions to ensure accurate reporting.

Compliance & Reporting Analyst – NIBRS

Product Manager

• Own the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities.
• Partner closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel.
• Work directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements.
• Define requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making.
• Collaborate with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents.
• Leverage product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance.
• Collaborate with sales, implementation, and go-to-market teams to support new launches and customer adoption.
• Prioritize and refine the product backlog using customer feedback, operational insights, analytics, and business goals.
• Balance new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments.

Product Manager, CAD

Customer Support

• Advocate for the client to ensure their needs are being met.
• Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process.
• Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team.
• Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients.
• Working with our clients to learn and understand their current workflows.
• Keep diligent records of all client meetings, tasks, and deliverables.
• Seeking out and nurturing relationships with power-users and influencers within client sites.
• Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues.
• Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score.
• Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment.
• Collaborating with first responders, which is a uniquely satisfying experience.
• Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.

Customer Experience Manager

Technical Product Manager

• Owned roadmap execution for core capabilities across our Data Platform & Insights products and Forms initiative
• Partnered closely with engineering teams to define scalable platform functionality, APIs, integrations, and data workflows
• Collaborated with customers and internal stakeholders to understand reporting, analytics, and operational workflow needs across public safety agencies
• Worked on new configurable forms and workflow experiences that improve data collection and operational efficiency
• Prioritized and refined product requirements and backlog items based on customer feedback, technical constraints, and business priorities
• Collaborated with go-to-market, sales, and services teams to support launches, customer adoption, and implementation planning
• Helped define product requirements for AI-enabled insights, automation, and workflow enhancements across the platform
• Balanced delivery of new platform capabilities with the operational work required to improve system reliability, usability, and scalability

Manager, Strategic Sourcing – Vendor Management

Compliance & Reporting Analyst – NIBRS

Product Manager, CAD

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager

Platform Technical Product Manager