Mark43

Solutions Engineer

• Lead in-person and virtual product demonstrations that bring our technology to life for law enforcement, fire, and emergency agencies.
• Customize technical discussions to meet the needs of both command staff and front-line users.
• Collaborate with Sales to uncover and qualify agency needs and craft the right solution strategy.
• Serve as a bridge between sales, deployment, and product teams to ensure technical accuracy and alignment.
• Respond to RFPs, RFIs, and vendor questionnaires with a focus on clarity, compliance, and value articulation.
• Communicate Mark43’s technical architecture, integrations, and deployment readiness confidently and clearly.
• Capture technical requirements and guide integration conversations during the handoff to Deployment teams.
• Assist in identifying and resolving technical risks or blockers early in the sales cycle.
• Inform the product roadmap with feedback from the field.
• Stay in sync with Engineering and Product teams to represent what is possible now, what is coming, and what is needed.

Account Manager

• Advocate for the customer to ensure their needs are being met while driving customer satisfaction and retention.
• Collaborate with government and public safety customers to understand their workflows and challenges, providing tailored solutions that drive value.
• Partner with implementation and support teams to deliver a seamless post-deployment experience.
• Track and analyze customer health metrics, such as NPS, to proactively address concerns and maintain high satisfaction levels.
• Act as a liaison between customers and Mark43’s internal teams to ensure that feedback and issues are communicated and resolved effectively.
• Utilize metrics to demonstrate return on investment (ROI) to customers and continually align our work towards customer’s KPIs.
• Develop and execute strategic account plans with a focus on renewals, expansions, and upsell opportunities.
• Identify and nurture relationships with key stakeholders and power users within government and public safety organizations.
• Lead negotiations for contract renewals, expansions, and additional product sales.
• Partner with sales leadership to forecast account growth opportunities and track revenue-related KPIs.
• Deliver executive business reviews (EBRs) to police leadership and key stakeholders.
• Provide product feedback to engineering and product teams based on customer insights.
• Collaborate internally to develop strategies that address customer needs and improve processes.
• Actively contribute to testing and refining new workflows to enhance customer and internal satisfaction.

Account Manager – Government Accounts

Full-stack Engineer

• spent time working with a Product Manager to understand requirements for a new feature
• building features using popular technologies including but not limited to: Java, React, SQL, Redis, and Elasticsearch
• improve architectural strategy of a front-end or backend area of the product to meet higher velocity needs created by our growing customer base
• reviewed code submitted by other software engineers, and submitted your own code for review as part of our pull-request deployment process
• spent time meeting with a Product Designer to explain technical constraints for a specific feature
• collaborating with design and product teams to understand and document feature requirements
• written clear, concise technical documentation to accompany your code
• spent time testing out a new technology or taking part in a discussion on ways to improve our code base and engineering practices
• nurturing an engineering culture that cares deeply about the quality of the code we write

Senior Software Engineer

Business Development Rep

• Conduct proactive outreach through calls, emails, and social channels to engage with public safety agencies.
• Partner with Account Executives to refine messaging, align on strategy, and prioritize outreach.
• Keep Salesforce updated with accurate lead information, notes, and pipeline activity.
• Collaborate with Marketing on campaign follow-ups and event-driven outreach.
• Research new agencies and develop lists to expand awareness and create qualified opportunities.
• Learn Mark43’s platform deeply enough to explain how it helps agencies work more effectively and serve their communities better.

Public Safety Business Development Associate

Sales Development Rep

• Connect with public safety agencies, qualify leads, and start conversations about technology that truly matters.
• Execute high-volume outbound outreach via phone, email, and social channels.
• Partner with Account Executives to align on territory strategy, messaging, and lead qualification priorities.
• Maintain accurate lead data, outreach progress, and notes in Salesforce and your sales engagement platform.
• Collaborate with Marketing on campaigns, lead follow-up, and call blitzes tied to events or content launches.
• Proactively research and prospect into new agencies to drive awareness and generate pipeline within assigned territories.
• Develop a strong understanding of Mark43’s value proposition and product capabilities to effectively position solutions in early conversations.

Sales Development Representative

Sales Operations Manager

• Equip sellers with the tools, knowledge, and strategic guidance they need to consistently perform at a high level
• Influence the efficiency and impact of go-to-market efforts to bring mission-critical technology to public safety agencies
• Design and roll out onboarding curriculum for Account Executives and Account Managers
• Partner with Marketing and Product Marketing to refresh sales playbooks and ensure alignment on messaging, value propositions, and competitive positioning
• Interview customers to determine improvements to the buying process and work with cross-functional teams to address issues
• Lead training sessions on objection handling and other sales techniques using real-world scenarios
• Audit usage of sales enablement tools and propose new workflows to improve content discoverability and efficiency
• Review operational metrics with Sales leadership and propose data-driven enablement initiatives to support problem areas across the sales cycle

Senior Sales Enablement Manager

Technical Product Manager

• Drive success in customer data migrations, external system interfaces, and strategic technology partnerships to help Mark43 scale
• Collaborate with Engineering to scope and prioritize improvements to migration tooling
• Partner with Customer Success and Implementation teams to ensure high-confidence rollouts for complex multi-agency deployments
• Define product requirements for enhancements to the API integration framework to support strategic partners
• Participate in deep-dives with engineering leadership to evaluate scaling strategies for key interface components
• Manage cross-functional alignment around phased launch plans for internal implementation support products

Lead Technical Product Manager

Product Marketing

• Partner with Mark43’s product teams to define and articulate the roadmap based on customer and business outcomes.
• Develop the messaging and positioning that differentiates Mark43’s CAD product in the market
• Own the go-to-market strategy for Mark43’s CAD product and cross-product use cases and drive the execution of launch plans
• Contribute to the product development process through a deep understanding of what the customer values, and aligning on product stories with the product team prior to development
• Create and maintain a library of sales tools and content to communicate product value propositions to customers and prospects, enable internal and external teams, and drive user adoption
• Track competitive and market intelligence, distill and share insights across the broader organization, and enable the field teams to win competitive battles
• Work cross-functionally to ensure all relevant teams across the organization are kept informed of go-to-market activity

Senior Product Marketing Manager

Program Manager

• Develop tools, processes, and approaches to manage a portfolio of public safety software deployments.
• Coordinate internal teams, customer stakeholders, and third-party resources to drive implementation success.
• Work cross-functionally to ensure each team delivers on project-specific responsibilities.
• Manage scope, schedule, and financials to ensure deployments stay on track and within budget.
• Build and maintain project plans, schedules, and documentation to monitor deliverables, track risks, and report progress.
• Establish and execute mitigation plans to proactively address potential challenges.
• Contribute to the standardization of PM tools and processes for use across multiple deployments.
• Collaborate closely with agency leadership and internal stakeholders to align priorities and resolve issues.
• This role blends technical execution with relationship management.