Product Manager, CAD

Mark43

Join Mark43 as a Product Manager in CAD team focusing on enhancing public safety dispatch systems. Drive product execution and collaboration with engineering for mission-critical workflows.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

software developmentAImachine learningreal-time platformsworkflow managementproduct analyticsvideo streamingmultimedia capabilitiesdecision-support systemsoperational metrics

Soft Skills

communicationcollaborationcustomer engagementexecution focuscross-functional partnershipdata-informed decision makingproblem-solvingcustomer feedback integrationprioritizationadaptability

Tools & Technologies

SaaSanalytics toolsreal-time data sourcesvideo streaming productsmultimedia workflowsdispatch systemsoperational softwarecustomer relationship managementproject management toolsdata visualization tools

Industry Keywords

public safetyoperational environmentscall triagedispatch operationsincident managementsituational awarenesscustomer outcomesproduct strategyproduct backlogsystem performance

About the role

Key responsibilities & impact

Own the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities.
Partner closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel.
Work directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements.
Define requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making.
Collaborate with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents.
Leverage product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance.
Collaborate with sales, implementation, and go-to-market teams to support new launches and customer adoption.
Prioritize and refine the product backlog using customer feedback, operational insights, analytics, and business goals.
Balance new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments.

Requirements

What you’ll need

4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, real-time platforms, or operationally complex environments.
Proven ability to own and deliver product areas end-to-end with a strong focus on execution.
Experience working closely with engineering teams in a collaborative, one-team environment.
Comfort partnering cross-functionally with sales, implementation, support, and customer stakeholders.
Strong communication skills with the ability to engage effectively with both technical and non-technical audiences.
Experience building workflow-heavy, real-time, or operational products; public safety experience is a plus.
Experience or strong interest in AI, machine learning, or decision-support systems and how they can be applied responsibly in operational environments.
Familiarity with products that incorporate video streaming, multimedia workflows, computer vision, or other real-time data sources is a plus.
Experience using analytics, experimentation, and operational metrics to guide product decisions and measure impact.
A data-informed mindset with the ability to make thoughtful, customer-driven decisions in complex environments.

Benefits

Comp & perks

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all.
We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely.
Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.