Marin City Health and Wellness Center

General

• Provides direct patient services for both MCHWC patients and individuals referred from the community
• Conducts brief interventions with a high volume of patients
• Assists primary care providers in recognizing and treating behavioral health and psychosocial problems
• Completes timely documentation and other necessary paperwork

Behavioral Health Provider, Licensed Clinical Psychologist or LCSW

• Develops and implements education services and programs for patients and groups referred by providers
• Research, evaluates, and designs nutritional education services and programs for patients
• Develops/updates policies and procedures for all nutrition education services/programs
• Complies and updates nutrition education materials in coordination with clinical staff
• Coach and provide individual patients with dietary assessments, and nutrition counseling for complex nutritional needs
• Arrange for screening, assessments, and counseling for prenatal, pediatric, and adult patients
• Document all nutritional counseling in EHR
• Facilitate group presentations with workshops to provide consistent continuing education and tracking attendance
• Nutritional meal planning and coaching classes
• Adheres to professional standards, clinic policies/procedures, federal, state, and local requirements

Health Educator

• Greet all patients with a friendly smile and a friendly voice.
• Schedule patient follow up visits.
• Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.
• Collect and track co-payment, Sliding Fee Discount fee, or nominal fee.
• Record payment in EHR system and provide patient with a receipt.
• Verify demographic and insurance information in the EHR system with each patient encounter.
• Ensure that all scheduled and non-scheduled patients are checked for eligibility and all information is entered accurately and thoroughly (including most current insurance card is scanned into the EHR).
• Ensure registration and other forms are completed and signed by every patient.
• Assists with patient reception and client intake.
• Monitors patient flow from front desk to back office.
• Follows all procedures in the Sliding Fee Policy and properly document all required steps.
• Maintains appearance of waiting areas and reception desk.
• Ensure all charge tickets are batched at the end of business day.
• Provide backup support to Receptionists when requested by answering incoming calls using a cheerful, friendly greeting.
• Records no-shows and cancellations in EHR system.
• Routes patient messages to appropriate clinical staff.
• Schedule patients’ appointments with appropriate clinician according to scheduling practices.
• Place day’s money in the appropriate designated place according to money deposit protocol.
• Sign up patients for Family Pact, CHDP, or other Medi-Cal programs.
• Punctuality, regular and reliable attendance.
• Performs other duties as directed, developed or assigned.

Behavioral Health Provider, Licensed Clinical Psychologist or LCSW

Health Educator

Front Desk Coordinator