Front Desk Coordinator

Marin City Health and Wellness Center

Front Desk Coordinator at Marin City Health & Wellness Center greeting patients and managing their appointments. Responsible for patient reception and administrative duties, ensuring compliance with procedures.

Posted 6/25/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $28 per hourWebsite

About the role

Key responsibilities & impact

Greet all patients with a friendly smile and a friendly voice.
Schedule patient follow up visits.
Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.
Collect and track co-payment, Sliding Fee Discount fee, or nominal fee.
Record payment in EHR system and provide patient with a receipt.
Verify demographic and insurance information in the EHR system with each patient encounter.
Ensure that all scheduled and non-scheduled patients are checked for eligibility and all information is entered accurately and thoroughly (including most current insurance card is scanned into the EHR).
Ensure registration and other forms are completed and signed by every patient.
Assists with patient reception and client intake.
Monitors patient flow from front desk to back office.
Follows all procedures in the Sliding Fee Policy and properly document all required steps.
Maintains appearance of waiting areas and reception desk.
Ensure all charge tickets are batched at the end of business day.
Provide backup support to Receptionists when requested by answering incoming calls using a cheerful, friendly greeting.
Records no-shows and cancellations in EHR system.
Routes patient messages to appropriate clinical staff.
Schedule patients’ appointments with appropriate clinician according to scheduling practices.
Place day’s money in the appropriate designated place according to money deposit protocol.
Sign up patients for Family Pact, CHDP, or other Medi-Cal programs.
Punctuality, regular and reliable attendance.
Performs other duties as directed, developed or assigned.

Requirements

What you’ll need

High school diploma or equivalency
Knowledge of standard office policies and procedures
Experience working on computers; typing/keyboarding speed of at least 40 WPM
Must have a positive attitude, be a team player, and be able to take directions from supervisor
Understands and promote the mission, vision, and values of the health center both in the workplace and in the community
Sensitivity to the needs and situation of multi-cultural population from a variety of income levels
Ability to manage multiple tasks
Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
Experience in a medical office setting/FQHC setting
Responsible for extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale)
Must possess excellent organization, writing, and verbal skills
English proficiency required; Spanish proficiency preferred
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Marin City Health and Wellness Center Website LinkedIn All Job Openings 51 - 200 employees Founded 2006 🤝 Non-profit 🧘 Wellness Healthcare
Non-profit
Wellness Marin City Health and Wellness Center is a non-profit community-based Federally Qualified Health Center (FQHC) dedicated to providing comprehensive healthcare services, including medical, dental, mental health, and specialty care. With a mission focused on promoting health equity, particularly for African American communities, the center offers various programs such as recovery services, women’s health, and behavioral health services to support individuals and families throughout Marin County. Front Desk Coordinator Job not on LinkedIn 🔥 2 minutes ago 🏢 San Francisco – Onsite 💵 $25 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Greet all patients with a friendly smile and a friendly voice.
Schedule patient follow up visits.
Process Medical Sliding Fee Scale applications per the Sliding Fee policy and protocols.
Collect and track co-payment, Sliding Fee Discount fee, or nominal fee.
Record payment in EHR system and provide patient with a receipt.
Verify demographic and insurance information in the EHR system with each patient encounter.
Ensure that all scheduled and non-scheduled patients are checked for eligibility and all information is entered accurately and thoroughly (including most current insurance card is scanned into the EHR).
Ensure registration and other forms are completed and signed by every patient.
Assists with patient reception and client intake.
Monitors patient flow from front desk to back office.
Follows all procedures in the Sliding Fee Policy and properly document all required steps.
Maintains appearance of waiting areas and reception desk.
Ensure all charge tickets are batched at the end of business day.
Provide backup support to Receptionists when requested by answering incoming calls using a cheerful, friendly greeting.
Records no-shows and cancellations in EHR system.
Routes patient messages to appropriate clinical staff.
Schedule patients’ appointments with appropriate clinician according to scheduling practices.
Place day’s money in the appropriate designated place according to money deposit protocol.
Sign up patients for Family Pact, CHDP, or other Medi-Cal programs.
Punctuality, regular and reliable attendance.
Performs other duties as directed, developed or assigned. 🎯 Requirements
High school diploma or equivalency
Knowledge of standard office policies and procedures
Experience working on computers; typing/keyboarding speed of at least 40 WPM
Must have a positive attitude, be a team player, and be able to take directions from supervisor
Understands and promote the mission, vision, and values of the health center both in the workplace and in the community
Sensitivity to the needs and situation of multi-cultural population from a variety of income levels
Ability to manage multiple tasks
Excellent customer service skills and ability to effectively and respectfully handle dissatisfied patients
Experience in a medical office setting/FQHC setting
Responsible for extensive knowledge of programs/insurance & access/eligibility guidelines & applications (including Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Sliding Scale)
Must possess excellent organization, writing, and verbal skills
English proficiency required; Spanish proficiency preferred
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Hard Skills & Tools

EHR systemtypingkeyboardingmedical billinginsurance verificationpatient schedulingdata entrycustomer serviceSliding Fee Scale applicationsMedi-Cal programs

Soft Skills

positive attitudeteam playerability to take directionssensitivity to multi-cultural populationsability to manage multiple tasksexcellent customer serviceorganization skillswriting skillsverbal skillspunctuality

Certifications

high school diploma or equivalency