Serve as the first point of contact for customer inquiries, delivering timely and effective solutions.
Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism.
Provide guidance and best practices to help customers maximize the value of our email marketing software.
Collaborate with product and engineering teams by sharing customer insights to improve features and user experience.
Maintain clear, up-to-date internal documentation and resources for both customers and colleagues.
Continuously develop product knowledge and stay informed on new features, updates, and processes.

Requirements

1–2 years of experience in customer or technical support roles
Proven success in customer-facing positions
Eagerness to learn and openness to constructive feedback
Team-oriented, collaborative, and solutions-focused mindset
Strong problem-solving and troubleshooting abilities
Commitment to continuous process improvement
Experience working effectively within a remote team
Proficiency with Salesforce or other CRM platforms (Nice to Have)
Familiarity with SaaS applications and cloud-based software (Nice to Have)
Comfortable using collaboration tools such as Slack and Google Workspace (Nice to Have)
Exposure to AI-powered chatbots and related technologies (Nice to Have)

Benefits

Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance
Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
Paid Volunteer Time
401k plan with a company match on your contributions.
Employee-centric and supportive remote work environment with flexibility.
Support for life events including paid parental leave.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supporttroubleshootingproblem-solvingcustomer supportemail marketing softwareSaaS applicationscloud-based softwareAI-powered chatbots

customer-facingteam-orientedcollaborativesolutions-focusedeagerness to learnopenness to feedbackcommitment to process improvement