Sales Development Representative
AnywhereNow
CloudSpark
Technical Support Specialist
Marigold
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama, Arizona, California
Visit company websiteSalary
💰 $42,000 - $45,000 per year
Job Level
Junior
Tech Stack
Cloud
About the role
- Serve as the first point of contact for customer inquiries, delivering timely and effective solutions
- Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism via email and phone
- Provide guidance and best practices to help customers maximize the value of our email marketing software
- Develop deep expertise in product (Emma within Campaign Monitor) and continuously develop product knowledge
- Escalate cases to product and engineering teams when appropriate and share customer insights to improve features and user experience
- Maintain clear, up-to-date internal documentation and resources for both customers and colleagues
- Support colleagues across teams by addressing internal product and process questions
- Stay current on evolving processes and new product features
- Contribute to improving the in-app experience by sharing insights from customer interactions
Requirements
- 1–2 years of experience in customer or technical support roles
- Proven success in customer-facing positions
- Passionate about providing excellent customer service
- Technically savvy with strong troubleshooting and problem-solving abilities
- Skilled at researching, troubleshooting, and solving complex issues
- Personable communicator over phone and email
- Team-oriented, collaborative, and solutions-focused mindset
- Eagerness to learn and openness to constructive feedback
- Commitment to continuous process improvement
- Experience working effectively within a remote team
- Nice to have: Proficiency with Salesforce or other CRM platforms
- Nice to have: Familiarity with SaaS applications and cloud-based software
- Nice to have: Comfortable using collaboration tools such as Slack and Google Workspace
- Nice to have: Exposure to AI-powered chatbots and related technologies
