Customer Success Manager
Marigold
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $60,000 - $70,000 per year
About the role
- Responsible for the management of a portfolio of client accounts to foster long-term business relationships
- Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
- Increase customer satisfaction by understanding business needs and providing additional Marigold solutions and ROI
- Proactively provide strategic recommendations to help customers optimize their product use and digital marketing metrics
- Maintain a high level of visibility with customers, through strategic meetings, customer marketing stories, executive touchpoints, etc.
- Act as an escalation point to drive resolution in a timely, proactive manner
- Identify at-risk renewals and deliver on customer remediation plans
- Monitor customer health to track usage and customer satisfaction
- Forecast retention, renewal, and status for assigned accounts
- Become the customer advocate to drive cross-functional teams across development, product management, and support
Requirements
- 4+ years of customer facing experience
- Excellent organizational, presentation and communication skills
- Strong written and verbal communication skills
- Email marketing or digital marketing software experience
- Excellent customer relationship management skills
- Solid communication, listening, and writing skills
- Ability to problem solve and resolve client issues
- Understanding of software as a service
- Organized and reliable: able to work independently with little direction when necessary.
Benefits
- Competitive benefits including: medical/dental/vision insurance, life/accident/disabilities insurance, supplemental health benefits, FSA, EAP and pet insurance
- Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
- Paid Volunteer Time
- 401k plan with a company match on your contributions.
- Employee-centric and supportive remote work environment with flexibility.
- Support for life events including paid parental leave.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer relationship managementemail marketingdigital marketingproblem solvingsoftware as a service
Soft skills
organizational skillspresentation skillscommunication skillslistening skillswriting skillsreliabilityindependence