Marigold Health

General

• Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery.
• Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources.
• Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members.
• Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content.
• Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed.
• Actively welcome and engage new members as they join the app community, making them feel supported from day one.
• Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues.
• Monitor crisis situations and ensure a Peer Support Specialist/Recovery Coach follows up with members who require additional support.
• Document your work in our record systems according to Marigold and prevailing standards.

Certified Recovery Coach – App Moderator