Certified Recovery Coach – App Moderator

Marigold Health

Peer Recovery Coach supporting individuals in their recovery journey through technology-enabled peer support. Engaging and managing app member interactions while maintaining a supportive online community.

Posted 6/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

About the role

Key responsibilities & impact

Stimulate meaningful conversations by initiating chat starters, particularly those related to recovery experiences. Share personal lived experience with mental health and/or addiction to support others seeking/maintaining recovery.
Use your experience to identify and engage a network of referring agencies as well as add to the database of member resources.
Oversee group chats and forum discussions to ensure a productive, on-topic environment that adheres to Marigold’s Code of Conduct (COC) guidelines by monitoring hate speech, spam, inappropriate language, or abusive content to maintain a safe space for all members.
Review flagged content based on Natural Language Processing (NLP) alerts, and take action as necessary, such as removing COC-violating content.
Engage in follow-up with members about next steps when a violation occurs and involve the appropriate peer support team member if needed.
Actively welcome and engage new members as they join the app community, making them feel supported from day one.
Pause or remove members from groups when necessary, or work with the app administrators to address more serious issues.
Monitor crisis situations and ensure a Peer Support Specialist/Recovery Coach follows up with members who require additional support.
Document your work in our record systems according to Marigold and prevailing standards.

Requirements

What you’ll need

Completion of relevant training courses (certification ready) as a Peer Specialist or Recovery Coach in substance use disorder or mental health recovery in your state of residence. Recovery Coach in Massachusetts is strongly preferred.
Reliable access to internet in a private space (we provide equipment, e.g. laptop)
Comfort operating a smartphone, computer, and software tools such as Microsoft Office, Teams
Ability to document member engagements in an electronic record
A willingness to speak to your personal lived experience with mental health and/or substance use conditions
An ability to work independently, combined with a comfort-level and clear understanding of when to reach out with questions or requests for clarification
Demonstrated ability to create wellness plans and/or recovery goals
Ability to adapt and prioritize tasks to meet the needs of members
A willingness to work evening and weekend hours
*And the following would be nice*
Experience delivering peer support digitally (e.g. on social media) is a significant plus
Fluency in Spanish is a significant plus

Benefits

Comp & perks

Access to a 401k
Company-provided equipment to complete your job

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Natural Language Processingdocumenting member engagementscreating wellness plansdeveloping recovery goals

Soft Skills

communicationindependenceadaptabilityprioritizationengagementsupportiveness

Certifications

Peer Specialist certificationRecovery Coach certification