Provide expert-level support for Epic Inpatient and Ambulatory Surgery Center (ASC) surgical and anesthesia applications/modules
Collaborate with counterparts from other applications to meet development and implementation objectives for assigned Epic applications
Serve as project lead and mentor for key initiatives; perform project management duties as assigned
Understand and document current clinical workflows and propose optimized future workflows
Present recommended system enhancements and build prototypes of application configuration options
Perform ongoing maintenance and configuration updates to Epic applications
Create test scripts, timelines, and plans; perform testing across applications and coordinate user testing
Provide tier-two support to end-users remotely and in-person; monitor, investigate, troubleshoot, and resolve incoming tickets; liaise with vendors and coordinate fixes
Coordinate deployment of application changes with training and operations teams
Mentor and coach associate and intermediate analysts
Perform all other duties as assigned
Requirements
Proven ability to work independently and successfully execute multiple assignments simultaneously in a complex environment
Advanced critical and analytical thinking proficiencies
Excellent verbal/written communication and follow-up skills