Marcus & Millichap

Account Coordinator

Marcus & Millichap

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Independently manage marketing project workflows using the corporate Asana platform, including project setup, approval routing, task tracking, and deadline management.
  • Oversee agent marketing activities to ensure projects are initiated, tracked, and completed according to established standards and timelines.
  • Act as the subject-matter expert on projects, guiding decisions related to deliverables.
  • Proactively assess agent needs, identify opportunities for expanded support, and recommend services that enhance agent success.
  • Build and maintain strong relationships with agents and internal stakeholders, ensuring expectations are clearly communicated and deliverables are met with precision.
  • Investigate and resolve agent-related escalations, collaborating with leadership to address issues quickly and effectively.
  • Maintain up-to-date and accurate data across all relevant systems and tools.
  • Monitor project progress and generate clear, articulate reports for internal stakeholders and leadership.
  • Ensure reporting reflects current status, key milestones, and any risks or delays, enabling informed decision-making and proactive support.

Requirements

  • 3 years of experience in Account Coordination, Marketing Communications, in a creative agency, marketing department or within the commercial real estate or similar industry.
  • Exceptional customer service skills with a focus on agent satisfaction.
  • Experience using task management systems such as Asana or Jira in a professional setting.
  • Strong technical proficiency across digital platforms.
  • Self-motivated, adaptable, and able to work independently or collaboratively.
  • Meticulous attention to detail and a process-improvement mindset.
  • Ability to multitask and thrive in a high-volume, fast-paced environment.
  • Creative and proactive problem solver who can navigate complex situations and provide solutions quickly.
  • Familiarity with Commercial Real Estate terminology or willingness to learn.
Benefits
  • Medical
  • Dental
  • Vision
  • Accident
  • Basic Life /AD&D and Voluntary Life/AD&D
  • Short Term & Long Term Disability
  • Flexible spending accounts
  • Cancer Guardian
  • 401(K) Plan
  • Deferred Compensation Plan (SVPs, EVPs, Vs, RMs ONLY)
  • Wellness Program
  • Employee Assistance Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtask trackingdeadline managementcustomer serviceprocess improvementmultitaskingproblem solvingdata managementreport generationagent support
Soft Skills
self-motivatedadaptableattention to detailcollaborativestrong communicationrelationship buildingproactivecreativeorganizationalleadership