Marcura

Customer Support

• A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy.

Customer Experience Specialist

Data Scientist

• Produce a high volume of customer-facing analytics outputs directly, including dashboards, port cost insight packs, monthly reports, and ad-hoc requests, ensuring accuracy and timeliness.
• Act as the senior hands-on analyst in the team, handling the most complex reporting builds, data transformations, and deep-dive investigations.
• Complete end-to-end production tasks—including data extraction, cleaning, modelling, visualisation, and narrative insight development.
• Perform detailed quality checks on own work and team outputs, ensuring compliance with Marcura analytics standards.
• Lead the team by example through active participation in daily production, especially during peak periods or high-pressure deadlines.
• Split responsibilities between direct production (≈60–70%) and supervision/coordination (≈30–40%), depending on business needs.
• Support junior analysts by working alongside them in production workflows, modelling best-practice techniques and data hygiene.
• Identify inefficiencies in personal and team production processes and introduce improvements that materially increase output volume and reduce manual tasks.
• Drive automation for frequently repeated production tasks (e.g., scheduled report generation, Power BI refresh logic, validation scripts).
• Translate customer and CSM needs into tangible, high-quality analytics deliverables personally executed where required.
• Support Customer Success leaders in QBR/EBR preparation through direct production of insight decks and performance analysis.
• Ensure operational alignment with strategic analytics initiatives and product strategy for Shipping Services solutions, including DA-Desk, PortLog and Marcura Claims.
• Execute hands-on data investigation to identify, diagnose, and correct data issues impacting customer-facing analytics.
• Partner with Engineering/Data teams by providing detailed, production-level observations to guide fixes.
• Ensure controls are in place to ensure customer data is always handled confidentially and in accordance with internal and external best practices.
• Apply practical understanding of shipping services, port cost workflows, claims processes, and voyage operations to improve relevance and contextual accuracy of analytics outputs.
• Ensure all personally produced reports include relevant operational context, narrative explanation, and recommendations.
• Ensure team members understand maritime context and customer use cases.

Team Lead, Customer Analytics, Shipping Services

Procurement

• Manage end-to-end procurement — sourcing, RFQs, negotiations and purchase orders
• Onboard and register new vendors in line with company policy
• Create and manage POs in Oracle and track spend against budget
• Coordinate with Finance, Legal, and internal stakeholders
• Monitor supplier performance and manage SLAs
• Maintain procurement records and ensure archiving compliance
• Support invoice verification and coordinate with Accounts Payable

Procurement Executive

Product Manager

• Take responsibility for the corporate platform and B2B payments product strategy, roadmap, and outcomes — from day-to-day reliability of payouts, balances, and reconciliation to longer-term improvements in customer experience, integrations, and unit economics.
• Work from customer needs, operational realities, and commercial constraints to define problems clearly, explore options, and make trade-offs that balance experience, risk, cost, and scale.
• Work with engineers to design and deliver corporate platform and payments functionality that is resilient, scalable, and easy to operate. Break complex initiatives into small, testable changes that can be shipped safely.
• Use data to identify and prioritise improvements across payment success rates, settlement speed, FX margin, corridor coverage, vendor and supplier onboarding, reconciliation, and operating cost. Focus on steady, measurable gains rather than big-bang releases.
• Collaborate with risk, compliance, treasury, and operations teams to ensure corporate and payment products meet regulatory and scheme requirements, and that controls are proportionate and well understood.
• Take responsibility for how the corporate platform and payments behave in the real world. Support incident response, learn from issues, and drive changes that reduce repeat problems over time.
• Define clear goals and success measures for the corporate experience and B2B payments domain. Maintain a roadmap that reflects customer impact, business value, and delivery capacity — and update it as you learn.
• Act as a knowledgeable, pragmatic voice on corporate payments and platform topics across the company, helping teams understand constraints, trade-offs, and opportunities without over-complicating things.

Senior Product Manager – Corporate Experience

Data Engineer

• Marcura's data team is an AI-first data engineering organisation with significant ownership and opportunity to drive impact across the organisation and for our customers.
• We work across finance, commercial, and engineering to make sure everyone has access to accurate, timely and complete data within the constraints of their role.
• The data team own the data pipelines, modelling and warehousing required to support our stakeholders in the tools they use, be it AI models, dashboards, spreadsheets, or CRM tools.
• We are looking for a data engineer to own and developing the data pipelines and core data models for Marcura. If you're passionate about working as an AI-first data engineer and are eager to create solutions with significant impact, we'd love to hear from you.

Customer Experience Specialist

Team Lead, Customer Analytics, Shipping Services

Procurement Executive

Senior Product Manager – Corporate Experience

Senior Data Engineer