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About the role
Key responsibilities & impact- A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy.
Requirements
What you’ll need- - Strong attention to detail, organized, ability to multi-task & to work independently.
- - Should be process-oriented
- - Excellent communication skills; both oral and written
- - At least 2 years’ experience in Customer Support
- - Ability to build and maintain a positive relationship with clients
- - Excellent communication skills
- - Excellent in customer service skills and orientation
- - Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint.
- - Amenable to work in shifting schedule
- - Problem-Solving and Analytical Skills
- - Has at least a basic Industry Knowledge (Procurement Process/ Maritime)
Benefits
Comp & perks- - **Competitive Salary and Bonus**: We reward your expertise and contributions.
- - **Inclusive Onboarding Experience**: Our onboarding program is designed to set you up for success right from day one.
- - **Marcura Wellness Zone**: We value your work-life balance and well-being.
- - **Global Opportunities**: Be part of an ambitious, expanding company with a local touch.
- - **Diverse, Supportive Work Culture**: We’re committed to inclusion, diversity, and a sense of belonging for all team members.
ATS Keywords
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Soft Skills
Attention to DetailOrganizational SkillsMulti-Tasking AbilityProcess-Oriented MindsetEmpathy