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Marcura

Customer Experience Specialist

Marcura

Customer Experience Specialist serving global clientele at ShipServ. Guiding customers through the product ecosystem and resolving inquiries with precision and empathy.

Posted 7/8/2026full-timeTaguig • 🇵🇭 PhilippinesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service orientation and excellent communication skills, with a focus on building positive client relationships and resolving inquiries effectively. Proficient in Microsoft Office applications and possesses problem-solving and analytical skills relevant to customer support.

Highest-signal resume keywords
Customer Support ExperienceExcellent Communication SkillsProblem-Solving SkillsMicrosoft Office ProficiencyIndustry Knowledge (Procurement Process/Maritime)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailOrganizational SkillsMulti-Tasking AbilityProcess-Oriented MindsetEmpathy
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint
Industry Keywords
Customer ExperienceCustomer ServiceClient Relationship ManagementTechnical SupportProcedural Inquiries

About the role

Key responsibilities & impact
  • A dedicated Customer Experience Specialist to serve as the primary point of contact for our global clientele. In this role, Specialist will ensure customers receive world-class assistance, guiding them through our product ecosystem and resolving technical or procedural inquiries with precision and empathy.

Requirements

What you’ll need
  • - Strong attention to detail, organized, ability to multi-task & to work independently.
  • - Should be process-oriented
  • - Excellent communication skills; both oral and written
  • - At least 2 years’ experience in Customer Support
  • - Ability to build and maintain a positive relationship with clients
  • - Excellent communication skills
  • - Excellent in customer service skills and orientation
  • - Proficient in Microsoft Office applications, especially Outlook, Excel, Word & PowerPoint.
  • - Amenable to work in shifting schedule
  • - Problem-Solving and Analytical Skills
  • - Has at least a basic Industry Knowledge (Procurement Process/ Maritime)

Benefits

Comp & perks
  • - **Competitive Salary and Bonus**: We reward your expertise and contributions.
  • - **Inclusive Onboarding Experience**: Our onboarding program is designed to set you up for success right from day one.
  • - **Marcura Wellness Zone**: We value your work-life balance and well-being.
  • - **Global Opportunities**: Be part of an ambitious, expanding company with a local touch.
  • - **Diverse, Supportive Work Culture**: We’re committed to inclusion, diversity, and a sense of belonging for all team members.