MAPP

Operations Manager

MAPP

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Salary

💰 £37,000 - £41,000 per year

Job Level

Mid-LevelSenior

About the role

  • Lead operations for all service teams at No.1 St Michaels, Manchester, reporting to the Senior Building Manager
  • Deliver a world class service to occupiers and clients and maintain property and facilities management functions on site
  • Manage contractors to ensure PPM and reactive maintenance are completed in line with company policy
  • Drive the site’s ESG pathway and Net Zero initiatives, contributing to projects and reactive works to achieve efficiencies and carbon goals
  • Control health and safety for the site, including basic CDM and small project management; issue and monitor permits for high risk works
  • Act as operationally accountable first responder for escalations and building services liaison
  • Mentor and develop the site team to build Hard FM capability and provide contingency cover
  • Oversee FM services, compliance reporting, budgeting and data integrity; authorise works, budgets and supplier attendance
  • Monitor high-level budget performance across St Michaels and seek improvements in client service and change management
  • Maintain high levels of occupier engagement, customer service, and effective communication across stakeholders

Requirements

  • 4+ years experience in similar environment
  • IOSH essential
  • NEBOSH desirable
  • Experience with Riskwise (H&S compliance systems) and Proactis system
  • Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and procedures
  • A key focus on the site’s ESG pathway and Net zero; input in projects and reactive works to ensure efficiencies, cost saving and carbon goals are achieved
  • Control of all elements of health and safety for the site, basic elements of CDM and small project management
  • Issue and monitoring of permits for all high risk works
  • Operationally accountable and first responder for escalations and liaison for building services
  • Experience mentoring and developing site teams in Hard FM disciplines
  • Responsible for FM services, compliance reporting, budgeting and data integrity at the site
  • Authorisation of works, budgets and supplier attendance; ensure operational elements of the contract and client requirements are adhered to
  • Monitor budget performance at high level across the site
  • Attention to detail and high levels of occupier engagement and customer service
  • Excellent organisational skills and strong interpersonal skills; capable of communicating at various levels
  • Fulfil compliance and policy requirements in accordance with MAPP policies and relevant legislative framework