MAPP

Manager

• Oversee day-to-day running of Aldermanbury House, Bradford
• Report to Facilities Manager
• High levels of client engagement and customer service
• Manage contractors, security staff, maintenance, cleaners and 3rd party contractors
• Manage PPM works and reactive maintenance in line with company policies and procedures
• Ensure due regard to expenditure and compliance with current legislation
• Ensure legal requirements and ISO 14001 and ISO 45001 are met; advise Client and occupiers as appropriate
• Budget setting, management and reconciliation; work with LOB FM team for cost recovery and central budgets
• Work with surveying colleagues and central support functions to execute client strategy
• Develop rapport with occupiers and drive occupier engagement through placemaking opportunities and events with the Occupier Services team
• Line management duties including regular 1:1s and ensuring mandatory learning is up to date
• Use initiative and adapt to changes in IT systems and company processes

Building Manager

• Senior Building Manager responsible for all aspects of Building Management at Sunlight House
• Day-to-day management of team members to provide high standards of service and occupier experience
• Ensure management, maintenance and service standards for hard/soft services and contractor management
• Manage occupier engagement and develop property partnership community
• Work with Operations Director and MAPP colleagues to deliver PMA scope, SLAs and KPIs
• Establish and implement the property delivery plan aligned to Sunlight House strategy
• Coordinate full building evacuation procedures and confirmations
• Budget setting, management and reconciliation; service charge budget management and reporting
• Implement data collation services, environmental management plans, invoice and utility meter management
• Monitor statutory and internal compliance including MAPP policies, RICS and ISO standards
• Report to Associate Director FM and liaise with owners, surveying colleagues, clients and suppliers

Senior Building Manager

Operations

• Lead operations for all service teams at No.1 St Michaels, Manchester, reporting to the Senior Building Manager
• Deliver a world class service to occupiers and clients and maintain property and facilities management functions on site
• Manage contractors to ensure PPM and reactive maintenance are completed in line with company policy
• Drive the site’s ESG pathway and Net Zero initiatives, contributing to projects and reactive works to achieve efficiencies and carbon goals
• Control health and safety for the site, including basic CDM and small project management; issue and monitor permits for high risk works
• Act as operationally accountable first responder for escalations and building services liaison
• Mentor and develop the site team to build Hard FM capability and provide contingency cover
• Oversee FM services, compliance reporting, budgeting and data integrity; authorise works, budgets and supplier attendance
• Monitor high-level budget performance across St Michaels and seek improvements in client service and change management
• Maintain high levels of occupier engagement, customer service, and effective communication across stakeholders

Operations Manager

• Title: Facilities Manager for BioCity Nottingham site; Report to Operations Manager, BioCity Nottingham; Ensure smooth day-to-day operations and continued success; Deliver high standards across all soft services and guest experience aligned with client expectations and health and safety regulations; Work closely with Operations Manager and on-site team; Manage third-party contractors; Foster a dynamic, welcoming workspace supporting occupiers' needs while maintaining full compliance; Monitor budget performance across the park; Provide highest level of service standards to client and building tenants; Assist with contractor and supplier performance; Assist in drafting and monitoring service charge budgets; Monitor all on site staff and address issues; Ensure compliance with policies, RICS and ISO standards and statutory timelines; Working hours 08.30-17.00, 37.5 hours per week.

Facilities Manager

• Front-of-house Guest Experience Manager role, giving the building personality and supporting Facilities Manager
• Report into Building Manager
• Ensure a warm welcome and high standards in lobbies, WCs, showers, cycle stores and smokers' areas
• Develop biophilia and planting strategies to support wellbeing
• Source cost effective finishing touches from local social enterprises
• Own reception procedures, visitor handling, bookings, post, deliveries and emergency notifications
• Promote and implement visitor management technology and manage alternatives
• Report service failures to Help Desk and own resolution; manage ticketing updates
• Maintain small repairs/decorative items list and work with FM/BM on resolution
• Manage and train FOH cover and create training for building services updates
• Act as Building Champion: engage occupiers, review amenities, propose initiatives and secure budgets for events
• Install and maintain community boards and run occupant engagement activities
• Create and manage content on Locale, social channels, building website and digital screens
• Ensure all customer data and communications are GDPR compliant and on brand
• Assist FM/BM with management of hard services, contractors, audit inspection forms and reports
• Maintain high standards of management, maintenance and service delivery

Guest Experience Manager

Technical Account Manager

• Title : Technical Services Manager – London & South; Team : Central FM – Technical Services; Who Does This Role Report Into? Technical Services Associate Director; Role Summary / Purpose and Scope Overseeing the Technical Facilities Management across our London & South portfolio. You will provide close management of the technical supply chain along with providing engineering and technical support to the portfolio and FM teams. The Technical Services Manager will be proficient within their discipline and will need to be able to work across a variety of interrelated work streams; Business Solutions; Transition Management; Operational / Contract Management; Project Management; Engineering Consultancy; Health and Safety Compliance Management; Sustainability and Energy Management

Technical Services Manager

• MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management
• MAPP believes property management can be a force for good and uses integrated V1.0–V4.0 frameworks
• Role Title: New Supplier Manager — Team: Purchase Ledger
• Purpose: To be responsible for the management and set up of new Suppliers, ensuring efficient and accurate payment of supplier invoices for the managed portfolio
• Reporting line: Reports to Head Of Purchase Ledger
• Culture: values-driven, inclusive, focus on learning, growth and development