MAPP

Director

• Responsible for all aspects of facilities management within a designated set of buildings and wider portfolio
• Client relationship management
• Working as part of a team to ensure efficient management of the sites
• Day to day management of team members both site and non-site based

Associate Director – Facilities Management

Manager

• The Assistant Facilities Manager functions as the front line for MAPP/RE-DEFINED assisting in all aspects of service delivery, supporting the wider Facilities Managers and Senior Management team.
• The Assistant Facilities Manager will be responsible for ensuring that the highest standards of maintenance and service are maintained across the assigned portfolio.
• This role will work closely and be supported by the Senior RE-DEFINED team, but will also work alongside the MAPP FM teams, both in London and Regionally.

Assistant Facilities Manager

Accountant

• Provides administrative support to the Client Accounting team by taking responsibility for completing basic Client Accounting tasks.
• Work towards gaining the experience to be able to take direct responsibility for their own clients in due course.

Assistant Client Accountant

• Responsible for selection of assigned properties under the relevant Client / Regional Director who oversee the client relationship
• Day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance

Associate Director – Surveying

Marketing

• Project manage and deliver a wide variety of approved marketing projects
• Develop marketing strategy and put forward marketing plans for approval
• Deliver creative project management, briefs, timing plans and approvals
• Assist with design, production and distribution of marketing materials
• Write and proofread copy for websites, emails, brochures and RFPs
• Work with in-house designers, copywriters and external suppliers/agencies
• Devise and run multi-channel advertising campaigns with external agencies
• Support business development with presentations and pitches
• Lead customer journey mapping and identify marketing touchpoints
• Organise photography and film production and manage image rights
• Lead internal brand ambassador programme and merchandise branding
• Manage marketing budgets alongside Head of Marketing
• Act as final quality checkpoint for marketing projects and proposals
• Monitor compliance with MAPP policies, RICS and ISO standards

Marketing Manager

• Front-of-house Guest Experience Manager role, giving the building personality and supporting Facilities Manager
• Report into Building Manager
• Ensure a warm welcome and high standards in lobbies, WCs, showers, cycle stores and smokers' areas
• Develop biophilia and planting strategies to support wellbeing
• Source cost effective finishing touches from local social enterprises
• Own reception procedures, visitor handling, bookings, post, deliveries and emergency notifications
• Promote and implement visitor management technology and manage alternatives
• Report service failures to Help Desk and own resolution; manage ticketing updates
• Maintain small repairs/decorative items list and work with FM/BM on resolution
• Manage and train FOH cover and create training for building services updates
• Act as Building Champion: engage occupiers, review amenities, propose initiatives and secure budgets for events
• Install and maintain community boards and run occupant engagement activities
• Create and manage content on Locale, social channels, building website and digital screens
• Ensure all customer data and communications are GDPR compliant and on brand
• Assist FM/BM with management of hard services, contractors, audit inspection forms and reports
• Maintain high standards of management, maintenance and service delivery

Guest Experience Manager

• Title: Facilities Manager for BioCity Nottingham site; Report to Operations Manager, BioCity Nottingham; Ensure smooth day-to-day operations and continued success; Deliver high standards across all soft services and guest experience aligned with client expectations and health and safety regulations; Work closely with Operations Manager and on-site team; Manage third-party contractors; Foster a dynamic, welcoming workspace supporting occupiers' needs while maintaining full compliance; Monitor budget performance across the park; Provide highest level of service standards to client and building tenants; Assist with contractor and supplier performance; Assist in drafting and monitoring service charge budgets; Monitor all on site staff and address issues; Ensure compliance with policies, RICS and ISO standards and statutory timelines; Working hours 08.30-17.00, 37.5 hours per week.

Facilities Manager

Operations

• Lead operations for all service teams at No.1 St Michaels, Manchester, reporting to the Senior Building Manager
• Deliver a world class service to occupiers and clients and maintain property and facilities management functions on site
• Manage contractors to ensure PPM and reactive maintenance are completed in line with company policy
• Drive the site’s ESG pathway and Net Zero initiatives, contributing to projects and reactive works to achieve efficiencies and carbon goals
• Control health and safety for the site, including basic CDM and small project management; issue and monitor permits for high risk works
• Act as operationally accountable first responder for escalations and building services liaison
• Mentor and develop the site team to build Hard FM capability and provide contingency cover
• Oversee FM services, compliance reporting, budgeting and data integrity; authorise works, budgets and supplier attendance
• Monitor high-level budget performance across St Michaels and seek improvements in client service and change management
• Maintain high levels of occupier engagement, customer service, and effective communication across stakeholders

Operations Manager

• Senior Building Manager responsible for all aspects of Building Management at Sunlight House
• Day-to-day management of team members to provide high standards of service and occupier experience
• Ensure management, maintenance and service standards for hard/soft services and contractor management
• Manage occupier engagement and develop property partnership community
• Work with Operations Director and MAPP colleagues to deliver PMA scope, SLAs and KPIs
• Establish and implement the property delivery plan aligned to Sunlight House strategy
• Coordinate full building evacuation procedures and confirmations
• Budget setting, management and reconciliation; service charge budget management and reporting
• Implement data collation services, environmental management plans, invoice and utility meter management
• Monitor statutory and internal compliance including MAPP policies, RICS and ISO standards
• Report to Associate Director FM and liaise with owners, surveying colleagues, clients and suppliers

Senior Building Manager

• Oversee day-to-day running of Aldermanbury House, Bradford
• Report to Facilities Manager
• High levels of client engagement and customer service
• Manage contractors, security staff, maintenance, cleaners and 3rd party contractors
• Manage PPM works and reactive maintenance in line with company policies and procedures
• Ensure due regard to expenditure and compliance with current legislation
• Ensure legal requirements and ISO 14001 and ISO 45001 are met; advise Client and occupiers as appropriate
• Budget setting, management and reconciliation; work with LOB FM team for cost recovery and central budgets
• Work with surveying colleagues and central support functions to execute client strategy
• Develop rapport with occupiers and drive occupier engagement through placemaking opportunities and events with the Occupier Services team
• Line management duties including regular 1:1s and ensuring mandatory learning is up to date
• Use initiative and adapt to changes in IT systems and company processes

Building Manager

Technical Account Manager

• Title : Technical Services Manager – London & South; Team : Central FM – Technical Services; Who Does This Role Report Into? Technical Services Associate Director; Role Summary / Purpose and Scope Overseeing the Technical Facilities Management across our London & South portfolio. You will provide close management of the technical supply chain along with providing engineering and technical support to the portfolio and FM teams. The Technical Services Manager will be proficient within their discipline and will need to be able to work across a variety of interrelated work streams; Business Solutions; Transition Management; Operational / Contract Management; Project Management; Engineering Consultancy; Health and Safety Compliance Management; Sustainability and Energy Management

Technical Services Manager

• MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management
• MAPP believes property management can be a force for good and uses integrated V1.0–V4.0 frameworks
• Role Title: New Supplier Manager — Team: Purchase Ledger
• Purpose: To be responsible for the management and set up of new Suppliers, ensuring efficient and accurate payment of supplier invoices for the managed portfolio
• Reporting line: Reports to Head Of Purchase Ledger
• Culture: values-driven, inclusive, focus on learning, growth and development