Mapon

Customer Support

• Work regular days as a Client Support Specialist for the LATAM market during 14:00–22:00 hours
• Communicate remotely with clients via email, phone, and chat
• Provide clients with information about Mapon products
• Proactively resolve problems and troubleshoot solutions and devices
• Plan installation trips for technical specialists to clients and support technician work
• Collect and analyze data
• Cover colleagues’ duties during holidays, business trips, studies, or sick leave
• Assist the Global Support team with incoming tasks
• Follow organizational policies and regulations
• Comply with confidentiality commitments
• Act as a brand ambassador and reflect company values

Client Support Specialist, Evening Shift