Client Support Specialist, Evening Shift

Mapon

Client Support Specialist supporting LATAM customers via email, phone, and chat for Mapon’s vehicle and asset telematics platform. Troubleshooting devices and coordinating technical installations during evening hours.

Posted 8/13/2026full-timeBarcelona • 🇪🇸 SpainJuniorMid-Level💰 €24,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client support capabilities with over 2 years of experience, effective communication skills in both Spanish and English, and proficiency in using ticketing tools. Exhibits a proactive attitude and organizational skills to manage tasks and support technical teams efficiently.

Highest-signal resume keywords

Client Support ExperienceTicketing Tools ProficiencyProficient Spanish and English SkillsOrganizational SkillsIoT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client SupportData AnalysisProblem ResolutionTroubleshootingInstallation Planning

Soft Skills

Effective CommunicationOrganized AttitudeResponsibilityWillingness to HelpAbility to Concentrate Under Stress

Tools & Technologies

IntercomZendeskHubSpot

Industry Keywords

LATAM MarketConfidentiality CommitmentsBrand Ambassador

Tech Stack

Tools & technologies

IoTReact

About the role

Key responsibilities & impact

Work regular days as a Client Support Specialist for the LATAM market during 14:00–22:00 hours
Communicate remotely with clients via email, phone, and chat
Provide clients with information about Mapon products
Proactively resolve problems and troubleshoot solutions and devices
Plan installation trips for technical specialists to clients and support technician work
Collect and analyze data
Cover colleagues’ duties during holidays, business trips, studies, or sick leave
Assist the Global Support team with incoming tasks
Follow organizational policies and regulations
Comply with confidentiality commitments
Act as a brand ambassador and reflect company values

Requirements

What you’ll need

More than 2 years of previous client support experience
Experience using ticketing tools such as Intercom, Zendesk, or HubSpot
Previous IoT experience valued
Great organizational skills
Responsibility with assigned tasks
Effective communication skills for providing key information to the Direct Manager or other departments
Willingness and ability to help people
Ability to react quickly and concentrate in stressful situations
Organized and proactive attitude
Ability to follow instructions and independently identify the next task
Proficient Spanish and English language skills
Other language skills valued
Ability to work 14:00–22:00 hours
Ability to provide two references from previous workplaces for the background check

Benefits

Comp & perks

Competitive salary of 24000 EUR/ yearly (Gross)
Flexible hybrid work setup – work from home or in a cozy office in Barcelona
Social events, teambuilding events, and a supportive work culture
Pet-friendly office in PobleNou with free coffee and fruit
Laptop, accessories, and everything you need
Extra day off on your birthday
An annual learning budget for enhancing your skills and knowledge — from seminars to book purchases
Access to AI tools and paid plans, such as Claude, ChatGPT, Gemini, and others if needed
Gym Membership
Health Insurance
Tarjeta restaurante for your meals
Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate
Referral bonus — receive a reward when you refer a candidate who successfully joins our team
Mentor bonus — onboarding mentors receive an additional salary bonus when their new colleague reaches the two-month milestone
A friendly, supportive team with a well-planned onboarding process starting from day one