Maple (getmaple.ca)

Bilingual Client Success Coordinator, French/English

Maple (getmaple.ca)

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$58,000 - CA$67,000 per year

About the role

  • Keep client success workflows running smoothly by maintaining accurate records, trackers, and internal systems.
  • Prepare clear, timely reports and documentation that support partner engagement and program transparency.
  • Coordinate meetings, follow-ups, and partner communications with professionalism and care.
  • Triage questions, issues, or escalations and route them to the appropriate internal teams for resolution.
  • Maintain up-to-date information in Salesforce, including contacts, milestones, and program details.
  • Identify process gaps and contribute ideas that improve efficiency and scalability.
  • Support cross-functional initiatives across Client Success, Marketing, Product, and Operations.
  • Help partners — and the people they serve — feel informed, supported, and confident in their experience with Maple.

Requirements

  • 2+ years of administrative or coordination experience in a client-facing or customer-facing environment.
  • Fluency in French and English — able to communicate clearly, professionally, and confidently with French-speaking clients and stakeholders.
  • Detail-oriented with a track record of producing accurate, high-quality work at pace.
  • Excellent written and verbal communicator — you keep stakeholders informed and interactions smooth.
  • Tech-savvy and comfortable navigating tools like Google Workspace and CRMs (Salesforce is an asset).
  • A self-starter who anticipates needs, takes initiative, and follows through reliably.
  • Highly organized, dependable, and calm under pressure — you bring order to fast-moving environments.
  • A team-first collaborator who asks questions, shares knowledge, and supports collective success.
  • Motivated by purpose and excited to support organizations in improving access to healthcare.
Benefits
  • Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
  • Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
  • Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
  • Maple access: virtual healthcare for you and your family, including general practitioners, paediatrics, and therapy consultations.
  • Paid health days: 10 extra days for when life happens—rest, appointments, or caregiving included.
  • Destination5: work internationally in eligible countries for up to 5 days per year.
  • Retirement savings plan: invest in your future with our group retirement savings plan.
  • Branch out budget: $1,000 annually to pursue professional development and fuel your growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative experiencecoordination experiencereport preparationprocess improvementrecord maintenancedata tracking
Soft Skills
detail-orientedexcellent communicatororganizeddependablecalm under pressureself-starterteam collaborationinitiative