Maple (getmaple.ca)

Bilingual Client Success Associate – French/English

Maple (getmaple.ca)

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$65,000 - CA$75,000 per year

About the role

  • Support Maple’s direct partners by ensuring seamless onboarding, engagement, and ongoing adoption of Maple’s services.
  • Strengthen client relationships through exceptional communication and proactive problem-solving in both French and English.
  • Act as a trusted partner for your portfolio of clients by helping them maximize the value of their Maple programs.
  • Gather and share client feedback to help shape improvements to Maple’s processes, products, and client experience.
  • Contribute to team and company growth by consistently delivering on performance goals and supporting renewal conversations.
  • Within your first 90 days, you’ll complete onboarding and training on Maple’s products, processes, and systems.
  • You’ll build relationships with your teammates, cross-functional partners, and clients, and start joining client meetings to better understand employer partner needs and expectations.
  • Over the next 12–18 months, you’ll manage your own portfolio of direct clients, ensuring strong adoption and satisfaction of Maple’s programs.
  • You’ll identify opportunities to enhance program performance, contribute to renewals and expansions, and provide actionable feedback from clients to influence Maple’s product and service roadmap.
  • You’ll also have opportunities to lead the implementation of client projects, ensuring delivery on time and to high standards.

Requirements

  • Fluency to a professional standard in both French and English (verbal and written).
  • 2+ years of experience in a client-facing role, ideally in B2B client success, account management, or program delivery.
  • Exceptional communication and interpersonal skills, with the confidence to engage stakeholders at all levels.
  • Strong organizational skills, with the ability to manage multiple accounts and priorities in a fast-paced environment.
  • Proactive problem-solver who can anticipate risks, propose solutions, and drive improvements.
  • Experience with CRM software (Salesforce or equivalent) is an asset.
  • Collaborative and adaptable, with a passion for delivering results and supporting people’s health and well-being.
Benefits
  • Competitive benefits package: health, dental, counselling, and life insurance coverage to care for you and your loved ones.
  • Health spending account: extra funds for wellness essentials like eyeglasses, therapy, and more.
  • Wellness budget: recharge with activities that fuel your well-being—fitness classes, mindfulness tools, and beyond.
  • Maple access: virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
  • Paid health Days: 10 extra days for when life happens—rest, appointments, or caregiving included.
  • Destination5: work internationally in eligible countries for up to 5 days per year.
  • Retirement savings plan: invest in your future with our group retirement savings plan.
  • Branch out budget: $1,000 annually to pursue professional development and fuel your growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementprogram deliveryproblem-solvingstakeholder engagementperformance goalsproject implementation
Soft Skills
communicationinterpersonal skillsorganizational skillsproactivecollaborativeadaptableresults-oriented