MAPFRE

Operations

MAPFRE

internship

Posted on:

Location Type: Office

Location: Lisboa • Portugal

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About the role

  • Work in MAWDY's Operations area
  • Contribute to the management of the Call Center and Customer Service
  • Collaborate on process improvement projects
  • Perform administrative tasks and provide customer support
  • Support Marketing activities
  • Maintain a focus on customer satisfaction

Requirements

  • Dynamic and empathetic profile
  • Detail-oriented and methodical in organizing information
  • Bachelor's degree preferred
  • Proficient in Microsoft Office, with advanced user-level Microsoft Excel; comfortable with technological tools and digital platforms
  • Native Portuguese speaker
  • Knowledge of Spanish or another language is a plus
  • Analytical skills, organization and administrative planning
  • Interpersonal skills and teamwork
  • Driving license is a plus
  • Effective communication, strong verbal and written skills
  • Flexibility
  • Discretion and confidentiality desirable
Benefits
  • 1-year internship at MAWDY
  • Fixed compensation
  • Workload: 35 hours/week (on-site)
  • In-person and e-learning courses on our digital platform, MAPFRE Corporate University
  • Opportunity to join our volunteering program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Microsoft OfficeMicrosoft Exceladministrative planningcustomer supportprocess improvement
Soft Skills
dynamicempatheticdetail-orientedanalytical skillsinterpersonal skillsteamworkeffective communicationflexibilitydiscretionconfidentiality
Certifications
Bachelor's degreedriving license