MAPFRE

Operations Analyst

MAPFRE

full-time

Posted on:

Location Type: Hybrid

Location: Webster • Massachusetts • United States

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Salary

💰 $58,800 - $90,000 per year

About the role

  • Provides services for departments in terms of business strategy, workflow, and productivity analysis.
  • May participate in project requirement definition, user acceptance testing, planning, and business readiness.
  • Plan and schedule activities, tasks, and dependencies; monitor progress.
  • Collaborate to set scope, objectives, and recommend change management methods and KPI measurements.
  • Identify risks, develop contingency plans, and communicate mitigation actions.
  • Monitor open tickets and escalate as necessary.
  • Lead operational efforts to clean-up exposures.
  • Create internal and external communications.
  • Investigate and recommend improvements to systems, workflows, and procedures.
  • Consult with business areas to provide technical and/or business guidance for decision-making.
  • Collaborate with business teams to develop requirements and use cases to enhance operational workflows and system processes.
  • Coordinate data requests as needed, perform analysis to identify trends to make sound business recommendations and decisions.

Requirements

  • Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
  • 2 - 4 years of experience – or Associate’s Degree equivalent plus 4 - 6 years.
  • General knowledge of industry practices, standards, and concepts within field of work.
  • Participating in or leading a cross functional team.
  • Participating in or leading complex projects.
  • Analytical Skills to identify trends and solve problems.
  • General Knowledge of Property and Casualty Insurance.
Benefits
  • Enjoy competitive health coverage
  • Retirement plans
  • Paid time off
  • Flexible work options
  • Lifestyle perks like employee discounts
  • Advance your skills through tuition reimbursement
  • Leadership programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business strategyworkflow analysisproductivity analysisuser acceptance testingproject planningKPI measurementsrisk managementdata analysiscontingency planningchange management
Soft Skills
collaborationcommunicationleadershipanalytical skillsproblem-solvingdecision-makingorganizational skillsproject managementteamworkadaptability
Certifications
Bachelor’s DegreeAssociate’s Degree