MAP solutions

Customer Support

• Provide routine, practical, real-world support in coping with life’s day to day demands through modeling and coaching approaches to substance use recovery support based on an established treatment plan via telephone/video conference.
• Conduct routine monitoring of patient experience through standardized and proprietary assessments.
• Maintain timely and accurate documentation of peer encounters and data.
• Assist in guiding the peer to community and health plan directed resources.
• Support the MAP clinical and product development team’s development of technology systems and operating protocols.
• Participate in an on-call rotation with team members for MAP’s 24/7 after hours line.
• Relay peer issues and concerns to clinical leadership.
• Maintain a professional and courteous image to MAP’s peers and fellow employees.
• Participate in a well-paced and succinct manner in all staffing and company meetings.

Peer Recovery Support Specialist