Customer Support Agent
Manychat
full-time
Posted on:
Location Type: Remote
Location: Honduras
Visit company websiteExplore more
About the role
- Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
- Analyze and respond to queries via ticketing system (no calls)
- Become a power user of our product to delight the customers
- Identify cases that need to be escalated and escalate effectively
- Share feature requests and effective workarounds within the Support team
- Collaborate with the broader Manychat team on business objectives
- Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.
Requirements
- 2+ year of experience in a customer-facing role — the industry doesn’t matter!
- Fluency in English; and Spanish or Portuguese
- Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in clear written communication
- Team-first mentality, with an unmatched level of support for teammates
- Ability to work in a fast-paced environment and learn quickly
- Ability to collaborate cross-functionally to understand customer requirements and translate them into effective feedback for the product team.
Benefits
- Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
- Comprehensive medical, dental, and vision coverage for you and your dependents.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer experiencetroubleshootingclear written communicationteam-first mentalitysupport for teammatesfast-paced environmentquick learningcollaborationeffective feedback