Manychat

Customer Support

• Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
• Analyze and respond to queries via ticketing system (no calls)
• Become a power user of our product to delight the customers
• Identify cases that need to be escalated and escalate effectively
• Share feature requests and effective workarounds within the Support team
• Collaborate with the broader Manychat team on business objectives
• Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

Customer Support Agent