Manychat

Customer Support

• Provide our users with an outstanding customer experience — it’s a part of our mission to make Manychat users feel happy whilst using our product
• Analyze and respond to queries via ticketing system (no calls)
• Become a power user of our product to delight the customers
• Identify cases that need to be escalated and escalate effectively
• Share feature requests and effective workarounds within the Support team
• Collaborate with the broader Manychat team on business objectives
• Attend regular team meetings to identify, discuss, and solve any ongoing projects, process improvement ideas, product features, etc.

Customer Support Agent

Project Manager

• Assume a pivotal role in orchestrating, managing, and ensuring the timely and high-quality delivery of marketing projects and programs, aligning them with the company's strategic goals.
• Serve as the driving force behind the execution and launch of marketing initiatives, meticulously prioritizing tasks based on Marketing objectives and priorities.
• Foster strong collaborations across various teams, establishing clear accountability and streamlined communication to guarantee cohesive planning, goal-setting, and execution of marketing activities.
• Continually assess and refine the team's processes and methodologies, aiming to enhance efficiency, effectiveness, and adaptability, ensuring that the marketing department consistently achieves excellence and delivers value.
• Lead post-campaign retrospectives, documenting insights and ensuring they inform future initiatives.
• Train marketing team members on project workflows, tools, and best practices to ensure consistent, efficient execution.
• Identify and implement process improvements that optimize the way we run and manage projects.

Customer Support Agent

Marketing Project Manager