Manulife

Business Analysis Consultant

Manulife

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • New Hampshire • United States

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Salary

💰 $73,350 - $122,250 per year

About the role

  • Conduct in-depth qualitative and quantitative analyses to evaluate business performance, identify trends, and uncover improvement opportunities
  • Translate data and operational insights into clear, actionable recommendations for leadership and project teams
  • Develop models, dashboards, and reporting frameworks to support strategic decision-making
  • Support the Director of Special Projects in planning, scoping, and delivering enterprise-level initiatives
  • Partner with Operations, Marketing, Contact Center, IT, and other teams to ensure alignment and successful execution of project goals
  • Facilitate workshops, meetings, and stakeholder sessions to gather requirements and validate outcomes
  • Lead process mapping, gap analyses, and workflow redesign efforts to improve efficiency, quality, and compliance across business functions
  • Document business requirements, user stories, and standard operating procedures
  • Recommend technology or process solutions that streamline operations and support organizational growth
  • Assist in developing project plans, timelines, and communication strategies
  • Support change management activities, including training materials, stakeholder communications, and readiness assessments
  • Monitor key metrics and outcomes to ensure project success and sustainability

Requirements

  • Bachelor’s degree in Business, Operations, or related field
  • 5–7+ years of progressive experience in business analysis, operations analysis, or project management
  • Strong analytical skills with demonstrated experience using data to drive decisions
  • Expertise in Excel, Power BI, and process analysis tools
  • Excellent written and verbal communication skills, with the ability to present to senior leadership
  • Proven ability to work independently in a fast-paced, dynamic environment
Benefits
  • Health insurance
  • Dental insurance
  • Mental health programs
  • Vision insurance
  • Short- and long-term disability
  • Life and AD&D insurance coverage
  • Adoption/surrogacy benefits
  • Wellness programs
  • Employee/family assistance plans
  • Retirement savings plans (including pension/401(k) savings plans)
  • Global share ownership plan with employer matching contributions
  • Financial education and counseling resources
  • Up to 11 paid holidays
  • 3 personal days
  • 150 hours of vacation
  • 40 hours of sick time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisoperations analysisproject managementdata analysisprocess mappinggap analysisworkflow redesignreporting frameworksmodel developmentkey metrics monitoring
Soft Skills
analytical skillscommunication skillspresentation skillsindependent workcollaborationfacilitationstakeholder engagementchange managementproblem-solvingorganizational skills