Operations Risk & Control Governance Lead
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • Canada
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Salary
💰 CA$92,900 - CA$142,900 per year
Job Level
About the role
- Lead global Line 1B operational risk and control initiatives, including RCSA workshops, control testing, and remediation planning
- Identify high-risk operational processes and facilitate development of risk assessments, workflow procedures, and controls aligned with strategic objectives
- Oversee incident management processes, ensuring timely evaluation of control breakdowns and updating RCSAs accordingly
- Monitor and test controls to assess design and effectiveness; report KPI performance to global management
- Partner with global and regional teams to support risk governance programs and regulatory compliance
- Provide expert advice and challenge on operational risk management initiatives
- Prepare and present risk reports, governance materials, and management updates for senior leadership
- Promote risk awareness and culture through training and communication across GHNW markets
Requirements
- Bachelor’s degree or equivalent business experience
- 8+ years in operational risk, internal/external audit, compliance, or quality assurance within insurance or financial services
- Strong knowledge of operational risk frameworks, insurance operations, and regulatory requirements
- Experience in global or regional leadership roles within multinational organizations
- Recognized professional certification in auditing or risk management preferred
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational risk managementcontrol testingrisk assessmentsworkflow proceduresincident managementKPI performance reportingregulatory compliancerisk governanceauditquality assurance
Soft Skills
leadershipcommunicationtrainingpresentationcollaborationstrategic thinkingproblem-solvingadvisoryrisk awarenesscultural promotion
Certifications
professional certification in auditingprofessional certification in risk management