Manulife

Control Oversight Manager

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Quezon City • Philippines

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About the role

  • Perform internal control testing for RCSA, Operational Risk and Resilience Oversight, quality assurance, and audit activities
  • Design and implement new controls and tests to address audit-identified risk areas
  • Analyze processes and controls using data analytics to identify gaps, trends, and remediation needs
  • Recommend system enhancements and operational improvements to increase efficiency and strengthen risk governance
  • Troubleshoot and resolve complex operational and control-related issues
  • Drive continuous improvement of business processes and controls
  • Act as an internal subject matter expert (SME) for escalations, consulting, and problem-solving
  • Serve as liaison for departmental and cross-functional initiatives and projects
  • Collaborate with stakeholders to facilitate issue resolution and corrective actions
  • Coordinate research and responses for compliance monitoring, internal reviews, and external audits
  • Oversee review and updates of procedures including Disaster Recovery, Business Continuity, Records Management, and Privacy
  • Ensure integrity of processing and workflows through cross-department collaboration
  • Maintain and manage the department’s procedures and documentation library, ensuring accuracy and currency

Requirements

  • Experience in internal, external, or operational audit
  • Strong knowledge of risk management, RCSA frameworks, and control testing
  • At least bachelor’s degree or post‑secondary education of any course
  • Proficiency in Microsoft Office applications
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
internal control testingRCSA frameworksoperational auditdata analyticscontrol testingrisk managementprocess analysissystem enhancementsoperational improvementstroubleshooting
Soft Skills
problem-solvingcollaborationstakeholder engagementcontinuous improvementquality assurancecommunicationconsultingissue resolutionorganizational skillssubject matter expertise