Associate Software Technical Analyst
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Quezon City • Philippines
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Tech Stack
About the role
- Collaborate with upstream and downstream systems to troubleshoot and resolve data processing issues.
- Investigate SQL stored procedures, Informatica workflows, CA WLA failures, and Perl scripts to diagnose issues or perform analysis for minor enhancements.
- Track, manage, and resolve a high volume of daily exceptions as part of operational support activities.
- Use Agile methodologies and tools such as JIRA to manage work items and enhancements.
- Coordinate and contribute to development efforts with the development team for major enhancements, following DevOps practices.
- Oversee and coordinate code deployments with various teams, ensuring compliance with audit and control standards.
- Stay current with emerging standards, technologies, methodologies, and best practices.
- Consistently apply continuous improvement principles to enhance processes and overall team efficiency.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
- Minimum 2 years working experience supporting systems at Level 2 (support)
- Experience with relational database structures and methodologies
- Ability to manage, prioritize multiple work streams in a time sensitive environment
- Ability to understand business process requirements and conceptualize innovative, technology‑driven solutions—from design through implementation.
- Successful candidate must have strong knowledge and experience in the below technologies:
- MS SQL
- Informatica PowerCenter
- PowerBI
- CA Work Load Automation (or any batch automation tool)
Benefits
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLInformatica PowerCenterPowerBIPerlAgile methodologiesDevOps practicesrelational database structuresdata processingcontinuous improvementcode deployments
Soft Skills
collaborationtroubleshootingproblem-solvingtime managementprioritizationcommunicationinnovationteam efficiencyoperational supportanalysis
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Information Systems