Manulife

Bilingual Junior Fraud Analyst

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Montreal • Canada

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Salary

💰 CA$52,650 - CA$87,750 per year

Job Level

Junior

About the role

  • analyze calls and transactional data to spot suspicious activity
  • lead investigations and connect with customers to resolve potential fraud quickly and effectively
  • contribute to ongoing risk assessments and help strengthen fraud awareness across our contact centers
  • monitor fraud alerts and flagged activities, conducting preliminary investigations into suspicious transactions or behaviors
  • review customer information, documentation, and call recordings to identify fraud indicators and document findings accurately
  • communicate potential or confirmed fraud cases to internal stakeholders and escalate high-risk cases as needed
  • place system alerts to prevent additional incidents and provide feedback to call center teams on fraud detection practices
  • contribute to fraud-related meetings, training, process improvements, and enterprise initiatives focused on risk mitigation
  • collaborate with cross-functional partners while maintaining strong knowledge of fraud policies, authentication standards, and regulatory requirements

Requirements

  • Fully bilingual (French/English)
  • Demonstrated analytical and critical-thinking skills with strong attention to detail.
  • Proven ability to work efficiently in a fast-paced environment while managing multiple priorities.
  • Skilled at identifying patterns, inconsistencies, and anomalies in data or documentation.
  • Strong written and verbal communication skills and the ability to handle confidential information with integrity.
  • Proficiency with Microsoft tools and analytical platforms, including Excel, Word, SharePoint, Outlook, MS Teams, Salesforce, AWD, and Amazon Connect.
  • Self-starter with a solutions-focused mindset and 3+ years of customer service experience.
  • Prior experience with Pindrop, demonstrating familiarity with voice authentication and fraud-detection technology (preferred).
  • Proven success working effectively within small, collaborative team environments (preferred).
  • Background in fraud, risk, customer service, claims, or operations, with the ability to adapt across cross-functional workflows (preferred).
Benefits
  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • generous paid time off program in Canada including holidays, vacation, personal, and sick days
  • full range of statutory leaves of absence
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillscritical-thinking skillsattention to detailfraud detectiondata analysispattern recognitionvoice authenticationrisk assessmentdocumentation reviewcustomer service
Soft Skills
communication skillsproblem-solvingcollaborationadaptabilityintegritytime managementsolutions-focused mindsetability to manage multiple prioritiesteamworkfast-paced environment