Manulife

Transformation Analyst

Manulife

full-time

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$62,850 - CA$104,750 per year

About the role

  • Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.
  • Use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.
  • Partner with change management to design adoption plans, readiness metrics, and stakeholder communications
  • Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.
  • Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome-oriented mindset.
  • Use your strong communication skills to collaborate with working groups and accurately document business needs.
  • Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.

Requirements

  • 2 or more years of relevant work experience in business analysis.
  • Experience in Financial Services, especially Insurance would be an asset.
  • Proficiency with Microsoft Office products is required.
  • Excel, Power Point, Confluence, and JIRA experience would be an asset.
  • Ability to Apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains
  • Ability to Lead cross-functional workshops to define future-state operating models; quantify expected benefits and risks.
  • Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.
  • Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.
  • Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.
  • Excellent verbal & written communication skills, with ability to adjust for different audiences.
  • Experience with process mapping and/or process design
Benefits
  • Health insurance
  • Dental insurance
  • Mental health benefits
  • Vision insurance
  • Short- and long-term disability
  • Life and AD&D insurance coverage
  • Adoption/surrogacy and wellness benefits
  • Employee/family assistance plans
  • Retirement savings plans including pension and employer matching contributions
  • Generous paid time off including holidays, vacation, personal, and sick days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisLean methodologyprocess mappingprocess designquantitative methodsqualitative methodssuccess metricstransformation methodsAgileDesign Thinking
Soft Skills
analytical skillscritical thinkingcommunication skillsorganizational skillsproblem-solving skillscollaborationrelationship buildingadaptabilityleadershippositive mindset