Disability Calculation Analyst

Manulife

full-time

Posted on: 1/11/2026

Location Type: Remote

Location: Canada

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💰 CA$39,225 - CA$65,375 per year

About the role

Calculate and code offsets and the adjusted LTD benefit in Navigator
Inform Plan Member of the overpayment amount with clear explanations both verbally and in writing
Follow-up with Plan Member for reimbursement of overpayment and negotiate an acceptable repayment plan when necessary
Proceed with claim recoveries in Navigator
Collaborate with the Case Management teams to strengthen financial results
Work closely with other colleagues to prioritize work especially during peak times

Strong customer service focus; ability to be empathetic while delivering sometimes difficult messages
Strong math skills
Very comfortable with Office 365; most notably Excel and Word
Able to read and interpret group insurance contracts and apply their provisions
Exceptional communication skills, both oral and written
Strong negotiation skills
Experience with Navigator is an asset
Experience in disability benefit calculations is helpful
Open to change and continuous improvement
A capacity for constant learning from both success and failure

Benefits

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program in Canada includes holidays, vacation, personal, and sick days
full range of statutory leaves of absence

Tip: use these terms in your resume and cover letter to boost ATS matches.

math skillsdisability benefit calculations

customer service focusempathycommunication skillsnegotiation skillsadaptabilitycontinuous improvementcapacity for learning