Director, Advisor Experience
Manulife
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
Visit company websiteExplore more
Salary
💰 $128,550 - $222,820 per year
Job Level
About the role
- Lead the design, delivery, and optimization of service and sales enablement platforms
- Ensure top-tier support, training, and engagement tools are in place
- Align clients with wholesaler support models
- Track certifications and ongoing CE requirements
- Translate sales strategies into impactful playbooks
- Partner with Behavioral Insurance team to support events
- Collaborate with IT and New Business teams
- Advance producer awards and offerings
- Deliver white-glove service across the network
- Partner with sales and people leaders to align support models
- Deploy and integrate enablement technologies
- Design and deliver exclusive training programs
- Help to define and manage the reward platform
Requirements
- 10+ years in life insurance distribution, sales enablement, or service operations
- Proven experience building and scaling advisor support platforms
- Strong understanding of independent distribution, IMO/MLM structures, and producer engagement models
- Exceptional cross-functional leadership and project management skills
- Passion for life insurance, wellness, longevity, and purpose-driven sales
- Licensing Requirements: Series 6 and Series 26 licenses are required for this role
- Life & Health and/or Series 63 licensing may be required in the future
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension/401(k))
- Global share ownership plan with employer matching contributions
- Generous paid time off program including 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales enablementservice operationsadvisor support platformsproject managementtraining program designplatform optimizationplaybook developmentintegration of enablement technologiesclient alignmentproducer engagement
Soft skills
cross-functional leadershipcollaborationcommunicationtraining deliveryclient engagementservice excellencestrategic alignmentteam partnershipproblem-solvingorganizational skills
Certifications
Series 6 licenseSeries 26 licenseLife & Health licenseSeries 63 license