Director, Advisor Experience
Manulife
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • United States
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Salary
💰 $128,550 - $222,820 per year
Job Level
About the role
- Lead the design, delivery, and optimization of service and sales enablement platforms
- Ensure top-tier support, training, and engagement tools are in place
- Align clients with wholesaler support models
- Track certifications and ongoing CE requirements
- Translate sales strategies into impactful playbooks
- Partner with Behavioral Insurance team to support events
- Collaborate with IT and New Business teams
- Advance producer awards and offerings
- Deliver white-glove service across the network
- Partner with sales and people leaders to align support models
- Deploy and integrate enablement technologies
- Design and deliver exclusive training programs
- Help to define and manage the reward platform
Requirements
- 10+ years in life insurance distribution, sales enablement, or service operations
- Proven experience building and scaling advisor support platforms
- Strong understanding of independent distribution, IMO/MLM structures, and producer engagement models
- Exceptional cross-functional leadership and project management skills
- Passion for life insurance, wellness, longevity, and purpose-driven sales
- Licensing Requirements: Series 6 and Series 26 licenses are required for this role
- Life & Health and/or Series 63 licensing may be required in the future
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension/401(k))
- Global share ownership plan with employer matching contributions
- Generous paid time off program including 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales enablementservice operationsadvisor support platformsproject managementtraining program designplatform optimizationplaybook developmentintegration of enablement technologiesclient alignmentproducer engagement
Soft Skills
cross-functional leadershipcollaborationcommunicationtraining deliveryclient engagementservice excellencestrategic alignmentteam partnershipproblem-solvingorganizational skills
Certifications
Series 6 licenseSeries 26 licenseLife & Health licenseSeries 63 license