Trust Operations Associate
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $60,375 - $100,625 per year
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Prepare and review daily cash reconciliations, ensuring receipts, disbursements, taxes, and lockbox accounts are all reconciled and in balance by the close of business
- Identify out of balances and take proactive steps to resolve all breaks daily
- Monitor and manage incoming/outgoing money for payrolls, manual trades, ACH activity, and check deposits
- Research and own the resolution of trading issues and reconciliation breaks to ensure aging remains within SLA’s
- Successfully monitor and follow up on escalated items, seeing problems through to resolution and closure
- Support check deposit process by receiving and depositing checks
- Process tax corrections and support annual production of tax forms for participants/plans
- Initiate and approve customer wires and book transfers; transmit and void files to the bank
- Assist in monthly and quarterly aged item reporting
- Collaborate with and support other members of the Reconciliation unit in completing daily functions
- Ensure all procedure documentation is accurately reviewed and maintained.
- Ensure controls are being followed and steps taken to mitigate risk
- Contribute ideas for process optimization to improve efficiency and effectiveness
- Work with internal teams for requirements, design, implementation and documentation
- Monitor email inbox and respond to inquiries providing timely and accurate information
Requirements
- Strong Excel skills and experience with Power Apps & Power BI
- Strong attention to detail skills
- Minimum 3-5 years of financial services experience ideally from a retirement plan provider
- Knowledge of trading platforms and US retirement industry preferred
- Strong understanding of cash/share reconciliation and impacts
- Ability to work independently and in a team environment under tight deadlines
- Excellent customer service, communication, and problem resolution skills
- Previous experience working with SQL, FIS Omni, JIRA and/or Matrix CC360 a plus
- Experience working in projects or process-improvement initiatives, establishing & documenting requirements, developing solutions, and status reporting to management & partners
- Familiarity with SAFE AGILE methodology
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelPower AppsPower BISQLcash reconciliationshare reconciliationtrading platformstax correctionsprocess optimizationproject management
Soft skills
attention to detailcustomer servicecommunicationproblem resolutionability to work independentlyteam collaborationtime managementproactive problem solvingadaptabilityprocess improvement