Prepare and review daily cash reconciliations, ensuring receipts, disbursements, taxes, and lockbox accounts are all reconciled and in balance by the close of business
Identify out of balances and take proactive steps to resolve all breaks daily
Monitor and manage incoming/outgoing money for payrolls, manual trades, ACH activity, and check deposits
Research and own the resolution of trading issues and reconciliation breaks to ensure aging remains within SLA’s
Successfully monitor and follow up on escalated items, seeing problems through to resolution and closure
Support check deposit process by receiving and depositing checks
Process tax corrections and support annual production of tax forms for participants/plans
Initiate and approve customer wires and book transfers; transmit and void files to the bank
Assist in monthly and quarterly aged item reporting
Collaborate with and support other members of the Reconciliation unit in completing daily functions
Ensure all procedure documentation is accurately reviewed and maintained.
Ensure controls are being followed and steps taken to mitigate risk
Contribute ideas for process optimization to improve efficiency and effectiveness
Work with internal teams for requirements, design, implementation and documentation
Monitor email inbox and respond to inquiries providing timely and accurate information

Requirements

Strong Excel skills and experience with Power Apps & Power BI
Strong attention to detail skills
Minimum 3-5 years of financial services experience ideally from a retirement plan provider
Knowledge of trading platforms and US retirement industry preferred
Strong understanding of cash/share reconciliation and impacts
Ability to work independently and in a team environment under tight deadlines
Excellent customer service, communication, and problem resolution skills
Previous experience working with SQL, FIS Omni, JIRA and/or Matrix CC360 a plus
Experience working in projects or process-improvement initiatives, establishing & documenting requirements, developing solutions, and status reporting to management & partners
Familiarity with SAFE AGILE methodology

Benefits

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ExcelPower AppsPower BISQLcash reconciliationshare reconciliationtrading platformstax correctionsprocess optimizationproject management

Soft Skills

attention to detailcustomer servicecommunicationproblem resolutionability to work independentlyteam collaborationtime managementproactive problem solvingadaptabilityprocess improvement