Bilingual Member Setup Specialist
Manulife
Bilingual Licensed Retention Agent
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$44,775 - CA$74,625 per year
Job Level
Mid-LevelSenior
About the role
- Handling both inbound/outbound conservation calls
- Providing advice, needs analysis, and completing sales applications and/or cancellations
- Accurately recording customer feedback in an online system
- Meeting Retention and quality measures on a monthly, quarterly, and annual basis
- Regularly communicating with customers both orally and in writing
- Supporting various marketing/sponsor campaigns and customer win-back programs
- Escalating issues, concerns, and trends to the Retention Supervisor
Requirements
- Experience in a customer service/ sales and/or retention role with contact centre experience is preferred
- Financial Service experience
- Post-secondary degree is an asset; however, equivalent business experience is strongly considered
- Knowledge of Financial Services or Insurance is an asset
- Fully bilingual (French/English) required
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Various retirement savings plans including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Generous paid time off program in Canada including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales applicationsneeds analysiscustomer feedback recordingretention measuresquality measuresmarketing campaignscustomer win-back programsbilingual communication
Soft skills
oral communicationwritten communicationproblem-solvingcustomer relationship management
Certifications
post-secondary degree