Bilingual Member Setup Specialist
Manulife
full-time
Posted on:
Location Type: Hybrid
Location: Montreal • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$51,375 - CA$85,625 per year
Job Level
Mid-LevelSenior
About the role
- Act as a key liaison for Plan Member Administration concerning Traditional Corporate New Issue implementations
- Attend meetings both internally and with clients
- Gather, receive, compare and audit client eligibility data to create and upload data electronically
- Manage ongoing eligibility data during the warranty period
- Creation and implementation of electronic eligibility files with the client
- Manage ongoing amendments for traditional Corporate clients
- Confidently load and report on member data on various administrative systems
- Provide expertise on related systems and procedures, file specifications and manual updating
- Provide technical and administrative support to other departments as needed
- Participate in troubleshooting and problem analysis in resolving client issues
- Manage dedicated client caseloads while ensuring a high level of customer service
Requirements
- Bilingual (French & English) is required
- Post-secondary degree or an equivalent combination of education and work experience
- Experience in a technical role, preferably related to review and/or manipulation of large data files
- Proven experience with MS Office, with intermediate to advanced level knowledge of Excel
- Customer service experience, with a high aptitude for relationship building
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans including pension
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off including holidays, vacation, personal, and sick days
- full range of statutory leaves of absence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data manipulationdata auditingdata reportingfile specificationstechnical support
Soft skills
customer servicerelationship buildingproblem analysiscommunicationliaison
Certifications
post-secondary degree