ManpowerGroup

Benefits Program Manager – Consultant

ManpowerGroup

contract

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Location Type: Remote

Location: United States

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Salary

💰 $50 per hour

About the role

  • Establish relationships with HR Partners, business leaders, and employees to ensure our benefits delivery and operations meets employee needs.
  • Function as the subject matter expert on benefit programs; resolve benefits issues, escalations and close them in a timely manner – usually within 48 to 72 hours for non-complex and five business days for complex issues.
  • Effectively manage multiple, complex projects and deadlines, with internal and external parties.
  • Resolve complex issues including identifying the issues, performing a thorough investigation to identify root cause, conducting impact analysis (financial and members), evaluating resolution options (advantages and disadvantages of each option).
  • Build effective vendor management activities including, set up ongoing vendor partner meetings on a consistent basis (monthly, quarterly, etc.) to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
  • Actively participate in Annual Enrollment preparation and user acceptance testing to ensure a thorough review of the enrollment system and accurate setup of eligibility rules/requirements, employee contribution rates, imputed income rates, COBRA rates, ASO fees, and premiums.
  • Review interface files set up between the benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.).
  • Ensure the website enrollment process is efficient that provides an excellent member experience.
  • Document lessons learned and conduct or participate in AE debrief meetings.
  • Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and documentation of new processes; set and track project success metrics and document lessons learned.
  • Participate in and/or conduct benefit training for partner teams and external vendors.
  • Execute audit schedule and type for each major vendor partner. Manage audit progress, review results, and set priorities on necessary changes or improvement plans.
  • Partner with technical teams and payroll to ensure the accuracy of employee data and functionality of electronic data interfaces with partner vendors.
  • Monitor and understand federal and state regulation changes that may impact the benefit administration process and/or program offerings.
  • When necessary, work with internal teams, external ERISA counsel, and/or vendor partners on benefit administration changes.
  • Prepare, monitor and/or manage all ERISA, CMS, ACA and/or state-related filings in a timely manner and assure Plan compliance.

Requirements

  • Bachelor’s degree in Human Resources or related field, or equivalent working experience
  • Minimum 6 years’ benefits program management experience required.
  • Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
  • Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics.
  • Ability to work with a high degree of autonomy through ambiguous circumstances.
  • Strong business judgment and a practical, common-sense approach to getting things done.
  • Successful record of building operational processes and procedures with a focus on continuously improving programs.
  • Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
  • Proficient in Excel.
  • Previous experience with HRIS/Payroll systems; Workday, ADP Payroll, and Alight experience preferred.
  • Deep knowledge of ERISA, HIPAA, ADA, COBRA, FMLA, Worker’s Compensation, and other benefits-related legislation.
  • Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time away, vacation, sick, and well-being benefits.
  • Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
  • Must be able to work PST zone.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
benefits program managementproject managementdata analysisprogram metrics trackingoperational process improvementHRIS systemspayroll systemsExcel proficiencyvendor managementaudit management
Soft Skills
relationship buildingcommunication skillsanalytical skillsbusiness judgmentautonomyproblem-solvingtime managementinfluencing skillsteam collaborationtraining facilitation